VP of Operations
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Stash is a digital-first financial services company committed to making saving and investing accessible to everyone. By breaking down barriers and building transparent, technology-driven products, we help the 99% build smarter financial habits so they can confidently save more, grow wealth, and enjoy life.
The VP of Operations will be responsible for owning operational services related to banking/demand deposit accounts, insurance products, credit products, and the core financial planning and advice services.
What you'll do:
- Own the core Stash platform operations and roadmap, including iterating with product development squads to implement platform related product upgrades (bank linking, account opening and closing, customer account settings, document display, statementing, customer profile, etc.)
- Be responsible for all money in and money out for the entire Stash platform
- Implement and own money processing systems (ACH, Debit, Gifting, etc.) and data delivery systems (Bloomberg, xignite, etc.)
- Support customer onboarding (AML, CIP, KYC operations) and Fraud programs
- Support technical and developmental work needed by the Customer Experience team
- Work closely with the routine trading operations on the platform
What we're looking for:
- 10+ years of banking, brokerage or other financial services back office industry experience
- Proven ability to manage projects executed by 3rd party vendors, affiliates and cross-functional teams
- Strong Business Analysis skills
- Demonstrated leadership skills
- Excellent communication skills, both oral and writing
- Problem-solving ability that can research alternatives to determine the best solution
- PMI Certification a plus
- Scrum Master Certification or equivalent Agile experience a plus
- Bachelor’s Degree
**No Recruiters, please
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