WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. To learn more about WW and jobs with a purpose, visit ww.com.

General Summary:

The VP Global Retail Operations role will be focused on growing the Studio experience at WW, ensuring that everywhere we show up in a face to face interaction with our current or potential customers. S/he will partner with all of our retail and customer experience teams around the world to accelerate the role bringing the Studio experience to fruition in new and unexpected ways. S/he will have experience building retail organizations at scale, with a customer-centric mindset, thinking of both strategic and tactical ways to bring our Studios to life.

 Key Responsibilities:

Programming

• Works with Product and customer experience teams to ensure all Studio roles and responsibilities can support retail environment, with focus on a selling/service proposition
• Responsible for gathering global practices, finding commonalities, and creating global content, with variances as needed by countries where appropriate
• Responsible for thinking in a 360 fashion about the Studio, from the time the Members and non-Members come in, through the entire experience
• Partners with Social and Philanthropic efforts to create the "Community" aspect and campaigns for the Store, to drive new traffic, as well as be a true Health/Wellness partner in the community

People

• Owns building labor scheduling templates, working with Finance, HR, and programming for coverage needed to support workshops and retail hours
• Works with appropriate departments to ensure all changes from global retail work in scalable, executable, with clear roles, responsibilities, and follow up to ensure consistency
• Provides follow up and coaching to field teams during rollouts, thinking of scale to ensure we are capturing learnings real-time, and applying to changes for larger rollouts

Product

• Works with Visual Merchandising Director to ensure all fixed locations have direction needed to execute consistently
• Ensures all communication needed on global merchandising directives is executable, scalable, and drives improved performance

Technology Platforms

• Works with all tech teams to ensure we have a "retail centric" strategy, that supports both member and non-member interactions, regardless of type of location

Retail Operations

• Responsible for gathering global practices, finding commonalities, and creating global content, with variances as needed by countries where appropriate
• Understands scalable operations, with a very diverse workforce with low normal working hours with the brand, to focus on key operational practices needed to maintain consistent Studio Experience
• Influences "Home Office" model of operations needed to support a retail focused Studio strategy
• Rolls out quick wins globally, supports longer-term strategies

Key Skills/Competencies:

• 12 - 15 years experience in retail, with large field organizations (800+ locations), within matrixed and non-matrixed structures
• Is familiar with best-in-class customer experiences, from initial formation of solutions through scalable rollouts
• Ability to partner across all departments, on behalf of customer and retail experiences, to create and implement holistic solutions
• Skilled at benchmarking practices, within and outside of like categories of business, to accelerate customer value proposition
• Demonstrates strong written and verbal communication skills in English; secondary language a plus
• Ability to work with field organizations, from top level positions though field teams, to build trust, understanding, and true partnerships
• Passionate about WW's mission and the power of the tribe to deliver on our ambitions

We hire only the best people. Here are the benefits to being top-notch: 

• The opportunity to work with some of the best innovators in the industry
• Generous healthcare coverage
• 401(K) with company match
• Paid Time Off
• Paid parental leave
• Tuition reimbursement
• Wellness allowance
• Profit Sharing
• Plus, the resources to locate services including child care, legal services, pet care and more

WW is an equal opportunity employer. WW does not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
Any offer of employment is contingent upon the satisfactory results of reference and background checks.