WeWork Labs- System Support

| Greater NYC Area

WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

Our team's mission is to empower WeWork buildings to operate at maximum efficiency through the use of technology, systems and tools.

About the Role

The Systems Support Specialist for WeWork Labs is responsible for supporting a wide-ranging list of digital, cloud-based systems day-to-day, with a focus of finding ways to better automate tasks and procedures, and assisting with global-scale projects by providing technical system knowledge.

This role will act as a main stakeholder regionally for large-scale department initiatives as well as being responsible for documenting and producing materials to support our team.

Duties and Responsibilities

  • Managing our internal cloud-based systems day-to-day.
  • Maintenance and optimization, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems
  • Compile and communicate executive level reporting
  • Generate weekly departmental performance reports, ad hoc reporting, and building/company trend reporting
  • Perform research and analysis on new software
    • Implement new software and procedures to help our team more efficiently operate
    • Creation of training materials for software use
  • Providing regional support to the Operations System Analyst role
  • Creating training materials for our Community teams to better understand our systems
  • Acting as a central stakeholder for departmental process changes
  • Providing technological and systems assistance with global-scale projects
  • Localizing systems for different languages and countries
  • Monitoring system process compliance

Requirements:

  • 1+ years cloud-based systems related work experience
  • Previous or current work with Salesforce
  • Proficient in Zendesk, Google Apps, Intercom, and Atlassian suite
  • Proficient in scripting languages, HTML, CSS required
  • Team player, independent thinker, and proven problem-solver required

Desired Qualifications:

  • Proficient in MDM’s, SQL, Looker, and a programming language
  • Computer Science or Engineering Degree
  • Strong data/analytical skills
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • SalesforceCRM

Location

Our headquarters in NYC sits in Chelsea, but our growing tech team works from our SoHo, Chelsea, and Greenwich Village offices.

What are WeWork Technology Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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