Braze
Where your passion is welcome and your impact is real.
New York, NY

Workplace Experience & Operations Manager

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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including HBO, Disney, Guardian, Burger King, Seamless, Delivery Hero, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020). Our London office has also been Great Place to Work-Certified for 2021 by Great Place to Work UK.

WHAT YOU’LL DO

We are seeking an experienced, strategic and relationship-driven Workplace Experience & Operations Manager to oversee daily operations of our NYC HQ,  and program manage our real estate, facilities and employee workplace initiatives. You will be responsible for our global real estate portfolio, new and renewal lease agreements and expansion, overseeing facilities, security and general services contracts, plus financial analysis and budgeting for multiple locations. This role sits on the People Team, reporting to the Director of People Operations and will be the backbone of our in-office employee experience, responsible for managing the operations and environment of our global offices (Austin, Berlin, Chicago, London, New York, San Francisco, Singapore, & Tokyo.) 

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee in-office experience. You will jump in on our global reopening strategy as we gear up to return to our offices after a year of remote work in partnership with our regional People Operations team and General Managers. You will have a consistent pulse on the needs of our employees and be comfortable changing course as global conditions and working environments evolve. 

As the Workplace Experience & Operations Manager you will:

  • Own and manage processes, tools, policies, and playbooks related to global real estate, lease administration, project management (construction and design) and facilities management
  • Work with leadership to develop and execute safe and compliant reopening plans for our New York, London, and San Francisco offices
  • Serve as the primary point of contact to the NYC building management and vendors
  • Take a data-based approach to monitor and provide recommendations for optimal office space utilization as we scale including end-to-end project management of office relocations or expansions
  • Manage all vendor contracts, including maintenance, cleaning, catering, etc. 
  • Maintain a complex budget while ensuring cost-effectiveness 
  • Prioritize the security and wellness of our people with comprehensive safety programming 
  • Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
  • Lead with a vision for sustainability, always looking for greener and more sustainable solutions for our workspaces
  • Manage and supervise all facilities personnel, contractors, and vendors

WHO YOU ARE

  • You have professional experience in office or facilities management across multiple offices, ideally on a global scale but not essential
  • Experience working with building management (union building experience a plus)
  • Knowledge of costs and standards regarding environmental, safety, fire, and building code standards
  • A creative problem-solver, bringing innovative ideas and solutions to the table
  • A sharp eye for detail and a sense of office pride
  • An awesome can-do attitude - no task is too big or too small
  • Strong project management skills, with the ability to juggle multiple agendas and unexpected obstacles, and prioritize what needs your attention first.
  • A strong communicator, keeping teams and stakeholders informed and up to date. 
  • Able to think big-picture strategically while still keeping an eye on small details
  • Proactive and Self-motivated with the ability to set own priorities without supervision.
  • Experienced at compiling and following strict budgets
  • Accurate and precise attention to detail
  • Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
  • Familiar with Mac computer and GSuite

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
In addition to volunteering in our communities globally, our Braze Cares program focuses on charitable giving. Employees can curate donation funds to support causes and Braze matches $100 per employee
Partners with nonprofits
We have a partnership in NYC with New York Edge, a nonprofit bridging the opportunity gap among underserved students by providing programs to improve academic performance, health & wellness & more.
Open door policy
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including Asians@Braze, Black@Braze, Femmentor, Healthy Minds @ Braze, Jews@Braze, Parents@Braze, Pride@Braze
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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