What you’ll be doing:

• Act as the voice of Primary, spending your days on the front lines servicing customers.
• Be part of a collaborative team using email, phone, and social media support to rapidly resolve issues, exceed expectations, and deliver outstanding customer support.
• Think creatively and passionately about ways to make customer interactions as meaningful as possible.
• Capture customer insights and work with marketing, tech, design, and product teams to improve the overall customer experience and better understand what triggers customers to contact us.
• You will answer product questions, give sizing advice, manage exchanges and returns, and help track down packages.

You Must Have

• Authentic passion for making customers really, really happy
• A quick and creative problem-solving mind
• Excellent written, verbal and listening skills
• Experience in retail sales and/or customer service
• A positive attitude and the ability to work effectively with all types of customer personalities
• Ability to effectively manage multiple tasks simultaneously
• Detail-orientation and high degree of organization
• Bachelor’s degree

We're Also Looking For:

• Someone willing to roll up their sleeves and do whatever it takes to get the job done
• Zendesk experience is a plus
• Ability to remain calm under pressure
• Customer-centric orientation
• No sharp elbows. You thrive in a kind/collaborative environment