Zendesk Admin at Noom

| Greater NYC Area
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Noom, Inc. is a mobile solutions company focused on preventative health. Our research-backed products help people achieve real, positive outcomes and live healthier lives. We are the first mobile technology company to receive Recognition from The Centers for Disease Control (CDC) Diabetes Prevention Recognition Program for the company’s ability to deliver a lifestyle intervention, engagement and behavior change program to prevent Type-2 diabetes.  Our app boasts more than 28 million installs worldwide and our flagship app Noom Coach for Android has been the #1 top grossing Health and Fitness App since 2012 in the Google Play Store. Headquartered in New York City, we also have offices in Tokyo, Seoul, and Berlin. Entice you? Read on..

Consumer appetite for mobile application based assistance in weight loss and health management is accelerating. Driven by a mission to help people everywhere live healthier lives through behavior change, Noom is ambitiously expanding its footprint into this market with great mobile products proven by successful user experiences.  

Noom is looking for a highly motivated Zendesk Administrator to be responsible for the execution of day-to-day configuration, support, and maintenance of our Zendesk instance. This role is responsible for continuously improving the platform and other customer support tools to enable Noom’s growth.  You will be expected to have a broad understanding of customer support tools and Zendesk capabilities, change management and user management to provide the best experience for our end-users and agents. 

What you’ll be doing:

  • Design Zendesk to handle multi-tiered correspondence
  • Design and implement contact forms, including triggers, conditional fields, etc. 
  • Administer configuration, systems integration, and testing
  • Uphold strict and consistent standards of process documentation for distribution to internal support agents and the business
  • Troubleshoot support issues within Zendesk as they arise with detailed mitigation plans
  • Configure Zendesk agent views, reports, and dashboards
  • Decrease time spent on non-customer communication within Zendesk by creating workflow efficiencies.
  • Manage views, triggers, automations, and settings for Zendesk Support, Explore, Guide, and Chat
  • Build reports as required to monitor performance of customer support
  • Work with managers, quality assurance specialists, and directors to understand the strategic demands of the organization and ensure that Zendesk is set up accordingly

What we’re looking for:

  • 3+ years experience with Zendesk Administration
  • Strong understanding of Zendesk, with the ability to build custom apps and objects, custom fields, workflows, custom views, and other content of intermediate complexity
  • Comfortable independently managing multiple tasks simultaneously in a high-volume environment
  • Experience with our softwares and plugins: Agyle Time, Playlist, MaestroQA
  • Understanding of Javascript, Postman, APIs, HTML, CSS to develop integrations and business applications
  • Experience working in an Agile environment
  • Zendesk Support Certification 
  • Partners with pillar teams to develop reporting capabilities, metrics & executive dashboards with Zendesk

Pluses:

  • Zendesk Explore Certification and Zendesk Guide Certification
  • SQL, Looker, Zapier, Jira Experience
  • G Suite Experience
  • 3-5 years of experience in front-line support

What Makes This Job Amazing 

  • You’ll be helping millions of people lead healthier lives every day
  • You’ll have wonderful benefits including healthcare/dental, wellness budget, daily gourmet meals prepared by our onsite chefs, onsite yoga, and annual technology upgrade allowance
  • You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
  • You’ll become part of our transparent, high-performing, and close-knit team
  • This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

 

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials


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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
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    • SqlLanguages
    • SwiftLanguages
    • CypressLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
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    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • Affinity DesignerDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

Location

229 W 28th Street, New York , NY 10001

An Insider's view of Noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

How does the company support your career growth?

At Noom, there’s a ton of appetite for letting hard workers who are doing well in their current role expand their scope to completely new areas. When I started, my background was solely in paid digital advertising. Since then, I’ve been able to expand well beyond that scope to work on podcasts, TV, email marketing, and more.

Maddy

Director of Growth Marketing

What are Noom Perks + Benefits

Noom Benefits Overview

Helping others live healthier lives requires us to prioritize our lives, too. On day 1, you’ll have access to our comprehensive medical, dental, and vision plans. We'll also set you up with company equity and a 401(k) so you can plan for today and the future. Outside of our standard benefits, we cover 100% of counseling services through our partner BetterHelp, provide health & wellness stipends, and offer a wide range of fitness classes and wellness sessions led by members of the Noomily.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We believe that your work and wellbeing are products of your environment. That’s why we follow a hybrid work model that allows you to work wherever you feel happy and most productive. We’re constantly finding ways to make sure you feel a sense of belonging no matter where you are. From live music performances and game nights to cooking classes and (virtual) trips to Paris, our teams meet regularly to form connections beyond the day-to-day.

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