Noom, Inc. is a mobile solutions company focused on preventative health. Our research-backed products help people achieve real, positive outcomes and live healthier lives. We are the first mobile technology company to receive Recognition from The Centers for Disease Control (CDC) Diabetes Prevention Recognition Program for the company’s ability to deliver a lifestyle intervention, engagement and behavior change program to prevent Type-2 diabetes.  Our app boasts more than 28 million installs worldwide and our flagship app Noom Coach for Android has been the #1 top grossing Health and Fitness App since 2012 in the Google Play Store. Headquartered in New York City, we also have offices in Tokyo, Seoul, and Berlin. Entice you? Read on..

Consumer appetite for mobile application based assistance in weight loss and health management is accelerating. Driven by a mission to help people everywhere live healthier lives through behavior change, Noom is ambitiously expanding its footprint into this market with great mobile products proven by successful user experiences.  

Noom is looking for a highly motivated Zendesk Administrator to be responsible for the execution of day-to-day configuration, support, and maintenance of our Zendesk instance. This role is responsible for continuously improving the platform and other customer support tools to enable Noom’s growth.  You will be expected to have a broad understanding of customer support tools and Zendesk capabilities, change management and user management to provide the best experience for our end-users and agents. 

What you’ll be doing:

• Design Zendesk to handle multi-tiered correspondence
• Design and implement contact forms, including triggers, conditional fields, etc. 
• Administer configuration, systems integration, and testing
• Uphold strict and consistent standards of process documentation for distribution to internal support agents and the business
• Troubleshoot support issues within Zendesk as they arise with detailed mitigation plans
• Configure Zendesk agent views, reports, and dashboards
• Decrease time spent on non-customer communication within Zendesk by creating workflow efficiencies.
• Manage views, triggers, automations, and settings for Zendesk Support, Explore, Guide, and Chat
• Build reports as required to monitor performance of customer support
• Work with managers, quality assurance specialists, and directors to understand the strategic demands of the organization and ensure that Zendesk is set up accordingly

What we’re looking for:

• 3+ years experience with Zendesk Administration
• Strong understanding of Zendesk, with the ability to build custom apps and objects, custom fields, workflows, custom views, and other content of intermediate complexity
• Comfortable independently managing multiple tasks simultaneously in a high-volume environment
• Experience with our softwares and plugins: Agyle Time, Playlist, MaestroQA
• Understanding of Javascript, Postman, APIs, HTML, CSS to develop integrations and business applications
• Experience working in an Agile environment
• Zendesk Support Certification 
• Partners with pillar teams to develop reporting capabilities, metrics & executive dashboards with Zendesk

Pluses:

• Zendesk Explore Certification and Zendesk Guide Certification
• SQL, Looker, Zapier, Jira Experience
• G Suite Experience
• 3-5 years of experience in front-line support

What Makes This Job Amazing 

• You’ll be helping millions of people lead healthier lives every day
• You’ll have wonderful benefits including healthcare/dental, wellness budget, daily gourmet meals prepared by our onsite chefs, onsite yoga, and annual technology upgrade allowance
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials.