People Operations Lead

| New York

Do you live for creating an amazing experience for people? Do you nerd out over the research of tools and systems for maximum efficiency? Do you love thinking outside the box and do you refuse to settle for the status quo? Fantastic! We have big plans for the future, and we need someone like you to keep our growing team engaged, supported, and fulfilled. This role will cover a lot of (mostly new to us!) territory in People Operations and is critical to the success of our teams and company – you’ll partner strategically with the VP of People to drive People Ops forward and keep our top-notch talent thriving. Think operations, benefits, onboarding, learning and development, talent management, and much more!

What you’ll do:

  • Manage payroll and benefits through our PEO, and evaluate the go-forward strategy for benefits.
  • Evaluate and benchmark new benefits options for our company (including 401(k) and investment options) that align with our strategy and employee-base.
  • Create and manage our Employee Handbook and corresponding policies (writing new content as we develop it!), and operations of those policies.
  • Drive research, evaluation, and implementation of new programs and tools for Learning & Development, Employee Surveys, Feedback, Performance Management, and Rewards & Recognition.
  • As programs are developed, manage operations and iterate on those programs.
  • Partner with the VP of People on immigration and compensation.
  • Develop and maintain strong internal and external relationships, following through diligently.

What you have:

  • 5+ years experience in People Operations with some startup experience, tech industry a plus.
  • Excellent project management and facilitation skills, and experience building HR processes from the ground up.
  • Experience with employment law, benefits, and compensation.
  • Knowledge of People Operations tools, systems, and best practices.
  • Exposure to compensation management.
  • Excellent interpersonal skills: confidence interacting, communicating, and empathizing with all experience levels.
  • Self-motivation, strong time management, and organization skills.
  • Passionate, innovative spirit, and a desire to work in a flexible and fast-paced environment.
  • Humility and a good sense of humor!
  • BA / BS degree.

About Updater:

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • ReduxLibraries
    • WebpackLibraries
    • BabelLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • KoaFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • Pivotal TrackerManagement
    • SquarespaceCMS
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen


Union Square is the core neighborhood for tech in New York City. We love that it's a transportation hub and filled with delicious lunch options!
19 Union Square West, 12th Floor, New York, NY 10003

Insider's spotlight

What's something quirky about your company?

We love onesies and the Backstreet Boys!

Sam B.

Success Manager

What are some things you learned at the company?

Keep your eyes and ears open. Updater is a really transparent, really amazing, place to learn. You can learn so much so quickly here if you just listen and pay attention.

Whitney M.

Success Associate (former Marketing Intern)

One of my jobs is to leverage technology through the entire company. Our philosophy is to scale through technology vs. throwing bodies at the problem.

Ryan H.


Perks of working here

Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Fitness Subsidy
Game Room
Generous PTO
Happy Hours
Health Benefits
Pet Friendly
Recreational Clubs
Remote Work Program
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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