People Success Generalist

As a People Success Generalist at Navan, you will be the primary engine driving employee excellence for our U.S. based Travel Support teams. Your work directly furthers Navan’s goal of being the world's most customer-centric travel and expense platform by ensuring the people who support our customers are empowered, heard, and high-performing. You will act as a critical bridge between leadership vision and frontline execution, creating a workplace where talent thrives during a period of rapid scale.

This role is based in our New York or San Francisco office with the expectation of 4 days a week in office.

What You’ll Do:

• Primary Responsibilities:
  • Employee Relations: Act as the first point of contact for employee inquiries; conduct impartial investigations and provide coaching to managers on performance management and conflict resolution.
  • Talent & Performance: Facilitate the end-to-end employee lifecycle, from seamless onboarding/offboarding to supporting annual performance cycles and development programs.
  • Strategic Advisory: Partner with leadership to provide data-driven recommendations and coach managers on navigating complex personnel scenarios with urgency.
  • Compliance & Administration: Maintain high-integrity employee records in our HRIS (Workday) and ensure total compliance with federal, state, and local employment laws, including FMLA and ADA.
    
• Secondary Responsibilities:
  • Process Improvement: Lead People projects aimed at streamlining workflows and enhancing the overall employee experience.
  • Cross-Functional Collaboration: Partner with the Recruiting team to refine candidate handoffs and share feedback loops to improve hiring quality.

What We’re Looking For:

• 3+ years of HR Generalist experience, ideally within a fast-paced technology company or high-volume environment.
• HR Mastery: Working knowledge of U.S. employment laws (federal and state) and experience managing employee relations investigations.
• Systems Proficiency: Hands-on experience with HRIS platforms (Workday preferred) and the ability to maintain meticulous digital records.
• Operational Urgency: A proven ability to manage multiple projects simultaneously while executing tasks with speed and high attention to detail.
• Interpersonal Impact: Exceptional communication skills with the ability to build trust quickly and handle confidential information with absolute discretion.
• Nice to haves:
  • Experience supporting hourly workforces, customer support teams, or call center environments.