Principal Enterprise Architect, Customer Growth

This role is eligible for our hybrid work model: 2 days in-office

Principal Enterprise Architect, Customer Growth

Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place. 

Why this job’s a big deal:

As the Principal Enterprise Architect for Customer Growth, you’ll define the architecture that powers acquisition, activation, engagement, and loyalty across every customer touchpoint.

This role raises the architectural bar for Priceline’s Customer Growth portfolio—building reliable, scalable, secure, and cost-effective foundations that enable rapid innovation. You’ll connect MarTech, Product, Data, and AI/ML into a growth engine that personalizes experiences at scale. Your work will support today’s priorities while creating the runway for tomorrow’s growth. You’ll operationalize data, measurement, and experimentation—using A/B tests and feature flags to move fast and amplify what works.

In this role, you will get to:

• Define and evolve the Customer Growth target-state architecture aligned to Priceline’s long-term business and technology objectives, with a pragmatic, phased roadmap and interim milestones.

• Design complex, distributed systems that are reliable, scalable, secure, and cost-effective—grounded in explicit trade-offs and consistent with Priceline’s infrastructure and operations standards.

• Partner with Product and Technology leaders to design end-to-end solutions across internal and third-party systems—defining integration patterns, API/data contracts, clear ownership boundaries, and SLAs.

• Champion engineering best practices across key domains (e.g., software design, APIs, DevOps/CI/CD, QA, SRE/observability, cloud, data, AI/ML, security), partnering with domain experts to unlock innovation and operational efficiency.

• Partner with business unit leaders and Enterprise Architects to drive well-founded technology choices and ensure scalable, reusable patterns and platform-aligned designs across teams.

• Evaluate emerging technologies, patterns, and vendors to shape strategic roadmaps—leading build/buy/partner analyses, proofs of concept, and TCO/ROI assessments to de-risk decisions.

• Lead architecture governance, codifying standards and guardrails, managing technical debt, ensuring compliance, and minimizing architectural risk.

• Coach senior and staff engineers, uplevel engineering practices, and cultivate a culture of clarity, simplicity, and continuous improvement.

Who you are:

• Strategic thinker and clear communicator who can influence executives, peers, and engineers.

• 10+ years in software engineering and architecture, with significant experience in Growth/MarTech, cloud, microservices, experimentation, data pipelines, AI/ML (including generative AI), and privacy-by-design.

• Hands-on software engineering background with fluency in API design (gRPC/REST/GraphQL), DevOps/CI/CD, QA, and observability/SRE practices.

• Proficient in the Node.js ecosystem and Java/Spring ecosystem.

• Cloud-native experience—ideally GCP (GKE, BigQuery).

• Familiar with key MarTech platforms and concerns—marketing analytics, headless CMS, CDPs, SEO/SEM, and Core Web Vitals.

• Bias for clarity and simplicity—reducing complexity and enabling teams to move faster and smarter.

• Analytical problem-framer who reduces ambiguity into clear, actionable components.

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $175,000- $220,000K USD.

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Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. 

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. 

If you want to be part of something truly special, check us out! 

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