Product Support Specialist

| New York, NY, USA | Hybrid
Employer Provided Salary: 55,000-60,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us: 

OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.

We are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. You'll work alongside developers, quality analysts, and sales teams to solve critical and time sensitive problems.

Note: This position requires working on-site at our NYC location in a hybrid capacity.

What You'll Do:

    Be the primary point of contact for product/data issues

    Use SQL queries to research and troubleshoot client concerns

    Manage a ticketing system to prioritize and solve client requests

    Interact directly with end users via email and occasionally over the phone

    Escalate complex data issues to second level support 

    Share and update knowledge management articles

    Expand your knowledge of SQL, large data sets, and options markets

Skills You'll Need:

    Bachelor’s degree

    Passion for problem solving

    taking complex data issues and translate it into digestible terms

    Ability to write SQL queries

    An understanding of basic networking and file transfer protocols concepts

    Ability to thoroughly troubleshoot and articulate issues to client

    Special attention to detail and a willingness to document changes

What We Offer:

    A collaborative environment where everyone's input makes a difference

    Paid time off: Vacation, Personal, Sick days, and Holidays

    Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered

    Full medical and dental insurance coverage

OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

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1776 Broadway, New York, NY 10019

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