The Role

You are proactive, solutions-oriented and flexible. You can work collaboratively and effectively across various departments from Operations to Product to Marketing. If this sounds like you, keep reading.

Kargo is looking for a Manager, Client Services for the New York region.

This role is a critical member of our Sales team at Kargo, reporting into the Director of Client Services, and is responsible for providing both strategic and tactical leadership for a portfolio of business totaling ~$10MM per year. The ideal candidate for this role has experience building and maintaining client relationships, driving growth across key accounts, and increasing overall client satisfaction. Beyond relevant work experience, this individual is passionate about the digital space, bringing art to advertising, and isn’t afraid to get their hands dirty.

The Responsibilities

• Provide best-in-class client service to nurture and grow client relationships. Anticipate and address clients’ needs, both in the short and long term. 
• Develop innovative approaches that meet the business goals of our clients and position Kargo for success.
• Effectively understand and lead all phases of the campaign life cycle from ideation through execution.
• Run internal and external meetings and communications to ensure agreements are met on time and without error.
• Lead cross-functional teams in identifying and implementing performance-driven solutions that differentiate Kargo and drive growth.
• Analyze and interpret data from a variety of sources to provide clients with actionable insights to drive incremental revenue.
• Develop expertise in the client's business in order to proactively identify opportunities to stay top-of-mind, solve problems and provide strategic value as a trusted advisor.
• Responsible for account performance and retention to support revenue generation and gain market share.
• Funnel demand-side needs to internal teams to ensure that Kargo is well positioned to grow and retain business.
• Keep teams informed of updates and performance and identify any emerging business blockers.

The Requirements

• 3-5 years experience in a client-facing role for a media, startup, tech, or digital company.
• Experience with direct and programmatic workflows.
• Extremely proactive. Self-starter who seeks out opportunities to enhance contribution to the company.
• Proven record of successful client retention and business growth.
• Sees the big picture- highly strategic, creative and solution-oriented.
• Thrives in a team environment, challenges and inspires others.
• Strong organization and communication skills – things will not be easily gathered or given. Someone who can remain organized and over communicate in an ever-evolving atmosphere will excel in this role.
• Able to multi-task and prioritize based on account tier and urgency on a daily basis. Remain calm and focused in a dynamic environment.
• Able to manage multiple and conflicting needs to a mutually agreeable solution.
• Effective and efficient at working with remote teams.
• Excellent presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations. Comfortable working in Powerpoint and Excel.
• Natural ability to communicate with all levels of the org. We need someone who can easily connect with execs at the top and individual contributors on the ground level.

Kargo is the leader in mobile brand advertising. Bringing together creativity, technology and quality, Kargo empowers advertisers to break convention and build connections with consumers on the most important screen today – the phone. Through Kargo’s high-end editorial alliance of world-class publisher partners, as well as its proprietary advertising automation tools and award-winning creative studio, brands and agencies have the ability to reach 100% of smartphone users in the United States with memorable, measurable mobile ad experiences. Kargo and Kargo leadership are regularly recognized for the company’s growth and achievements, including: Adweek Mobile Innovator (2017), Business Insider’s “Hottest Pre-IPO Ad-Tech Startups” list (2015 and 2016), the Crain’s New York Business Fast 50 list (2015 and 2016), the Deloitte Technology Fast 500 award (2016), the EY Entrepreneur of the Year NY award (2016), Great Place to Work (2017), Top 25 Workplaces in NYC (2017), and the Inc. 5000 list (2015, 2016 & 2017). Kargo employs 250 people in New York, Chicago, Dallas, Los Angeles, San Francisco, London, Auckland and Sydney.

For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo)."