Director, Digital Product Direct to Consumer at Casper

| Greater NYC Area
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Looking for a job to get you out of bed?

Casper is seeking an experienced Digital Product Director to help shape the future of our digital Direct to Consumer experience and to mentor our talented digital product team. We spend a huge amount of time and effort developing a unique and seamless experience for our customers and our internal retail, sales and customer service specialists.  Our mission is to awaken the potential of a well-rested world, which means every touchpoint in our customer experience, from our homepage to our CRM,  is a vehicle to deliver on that goal.  We’re passionate about pioneering what a customer and user-first experience looks like across channels. Ultimately we strive to make the experience of discovering, buying, receiving and owning sleep products easy, delightful and uniquely Casper.

The ideal candidate is experienced in digital product strategy, user-research/design thinking and engineering, and is a well rounded advocate of all three. Put differently, you care about why we optimize our PDPs just as much as how we build API integrations between our ERP and Commerce Engine because you believe that all digital products ultimately contribute to a larger customer experience. You are a superb communicator who believes in digital product as a craft and is excited to share that leadership across the organization  at large. 

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do...
  • LEADING A CROSS-FUNCTIONAL DIGITAL TEAM 

    • Lead, coach, and mentor the capabilities of the digital product management team, ensuring that product managers strengthen their craft and drive more value across the business. 
    • Develop best in class roadmapping, planning, and prioritization processes that help foster strong inter-team collaboration between digital, tech, and business teams so that things ship on time and we iterate as quickly as possible.
    • Elevate and champion a user-first and customer centric approach to building across the organization. 
    • Be a positive force in moving ideas from strategy to execution, activating the teams and people to get things built fast and well.
  • FORMING DIGITAL PRODUCT STRATEGY & VISION 

    • Identify opportunities to strengthen cross-channel customer experience by leveraging shared data and functionality across e-commerce, retail, cx, and wholesale. 
    • Work with the VP of Ecommerce, VP of Retail, and other business stakeholders across the business to establish a near- and long-term vision for Casper’s broader digital experience.
    • Work with the CTO and VP of Customer Technology to develop and implement our platform and systems strategy. 

    PARTNERING ACROSS THE BUSINESS  

    • Represent the lenses of technical feasibility, user desirability and business viability, and partners with business leaders and teams to create solutions that achieve all three. 
    • Collaborates across the business, increasing bottoms up and tops down communication sharing so that teams can move autonomously and iterate quickly. 
Our dream candidate...
  • 10+ years experience in Product Management, including 3-4 years experience managing digital Product teams.
  • Strong cross-functional skills and an ability to reach alignment with internal and external partners. Able to flex and “get in the weeds” with the tech team but also explain complex processes in “layman’s terms” for cross-functional partners and leadership.
  • High level of technical acumen and an interest in all things e-commerce and omni-channel. Basic coding skills not required, but a plus. 
  • Exceptional people skills and people-management skills. High emotional intelligence coupled with strong written and communication chops.  
  • Experience working in tech-led companies, SaaS products, and/ or start up experience is desired.
  • Demonstrated history of establishing sound operational processes and long term vision for product teams.
  • Proactive personality with a bias to action and creative problem-solving. History of being a voice of inspiration, insight and authority on digital product and user experience.
  •  
The syrup on your waffles...
  • Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
  • Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
  • A full gifted bed set when you join and product discounts for friends and family!

 

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

Location

3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!

Hannah

Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.

Aaron

Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.

Katie

VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.

Neil

Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels

June

Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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