Director of Product, Loyalty at Grubhub (Greater NYC Area, NY)
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms, and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where an authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
- Help lead and set the loyalty team's strategic direction across diner-facing promotions and the GH+ subscription program, defining and articulating new opportunities, and working in close concert with executive leadership, Grubhub's technology team and various business teams, to articulate specific goals
- Establish key performance metrics for the loyalty experience across all platforms, develop long term strategies and products to improve these areas
- Create the vision and articulate the short and long term product strategy for our loyalty product teams, ensuring alignment with the overall Product Roadmap for the larger Grubhub organization
- Own the loyalty experience and optimization strategies ensuring delivery against them
- Be responsible for the leadership development of several product leaders and product managers within the organization
What You Bring to the Table
- 12+ years experience with strong technical or product expertise including the ability to manage multiple Product teams
- Direct experience with large scale e-commerce platforms, A/B testing, web and native mobile application environments, and data analytics
- 10+ years experience leading a high-performance team in fast-paced organizations and environments
- Strong ability to collaborate with C-level executives and across broad organizations including technology, marketing, sales, operations, and finance
- Demonstrated experience with working with demand forecasting and acquisition algorithms
- Demonstrated experience launching new products in high growth markets
- Familiar with product development in Agile and OKR methodologies preferably with a squad or tribe structures
- Experience managing or providing guidance to onsite and/or virtual teams
- Superior communication skills, including the ability to crystallize and broadly socialize insights into stakeholder needs that the stakeholders themselves may not be able to articulate
- Familiarity and comfort with data, including the ability to use data to analyze and monitor product health
- Ability to weigh competing priorities, manage tradeoffs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business priorities
- BA/BS required; MBA a plus
And Of Course, Perks!
- Flexible PTO/PTO . Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
- MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected]