Director of Product Management

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About Headway


Headway is building a new mental healthcare system, rewired for access and affordability. 


We all know someone that has struggled with mental health - 1 in 4 people have a treatable mental health condition - but the overwhelming majority don’t get the care they need. The primary reason is cost - seventy percent of therapists don’t accept insurance, meaning paying for therapy is usually very, very expensive. 


Headway is building the first national, virtual network of therapists who accept insurance, helping providers to expand their practices, and individuals to finally find a therapist they can afford. And we’re doing it all through software. 


We launched in April of 2019 and are already powering thousands of therapy appointments every single day. To scale our mission, we’ve raised funding from the world’s preeminent VCs (backers of Facebook, LinkedIn, Slack, Uber, Oscar) as well as the nation’s most innovative healthcare entrepreneurs (founders of One Medical, Flatiron Health, and Clover Health). 


We believe a team's strength is in its people. Headway is solving a national problem of affordability, and we know this cannot be achieved without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, and experience. 


Join us, and make an impact. 


The Role 


Creative, thoughtful, and easy-to-use products have engendered love from Headway’s providers, patients, and payers from day one. As we scale our mission across the United States, we have profound opportunities to build upon this love in new and exciting ways, all with the aimof rewiring mental healthcare from the inside out, and creating access to affordable care where it could not have existed before. As the Director of Product Management, and our first Product hire, you will be responsible for setting the Headway product vision that aligns with our company strategy and objectives, and defining key metrics to determine how we are tracking towards that vision. You will also be building and managing a team of Product Managers to help execute on that vision. Headway is made up of a suite of products with a variety of users -- mental healthcare providers, patients, health systems, and even ourselves. You will work with every team at Headway -- from Operations to Engineering -- to understand how all of these products can fit together to form a unified Headway experience. As our first Product hire, you will also find yourself rolling up your sleeves and diving into project level product management while we build out our product team.

You'll be a great fit if...

  • You have 6+ years of experience building beautiful software products that engender love from your users (bonus if SaaS and/or enterprise software products in the healthcare space)
  • You have experience managing and building teams of Product Managers
  • You are analytical, experimental, and creative. You know when to use data, but you also have the vision and intuition to take leaps when data is not availableYou are empathetic: you are eager to see the world from your users’ perspective
  • You are scrappy: you are excited to roll up your sleeves, solve problems without precedent, and blaze a trail for those that will follow you.
  • You are always thinking more than one step ahead. You can create a strategic product vision that aligns with company strategy. You can communicate this vision clearly such that everyone knows how what they are working on is helping us achieve the vision.
  • You're energized by ambiguity: You are excited by the idea that the roadmap may change, because you will help build the roadmap. You are motivated by the opportunity to build the things that will help us scale, and you will ruthlessly prioritize the things that matter most
  • You are motivated by our mission. We are working to solve the biggest problems in mental health care today (access and affordability). We have already helped thousands of people get care they couldn’t have otherwise afforded today and we’ll help millions tomorrow

Headway is currently remote, and will be for the foreseeable future. However, once it is deemed safe to do so, we will be returning to our office in NYC.

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Next.jsFrameworks
    • FastAPIFrameworks
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

Location

205 Hudson Ave, 9th Floor, New York, NY 10013

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!

Niki

Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.

April

Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.

Molly

Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy

Alicia

Head of Enablement

What are Headway Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Mentorship program

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