Cedar
Cedar is committed to improving the healthcare billing experience for all.
New York, NY
Hybrid

Director of Product Operations

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The Role

Cedar is improving the healthcare financial experience. Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

We are seeking an outstanding leader for our growing Product Operations team. Product Operations empowers the product team to be as effective as possible. As the leader of the Product team, you will partner with product leadership to develop sound strategy, drive outstanding execution through both build and go-to-market, and continue growing the team to do so at scale. Ideally, you have experience working both at the strategic level and investigating systems and workflows to drive process improvements across our product, tech, sales & delivery teams.

You are both a great teammate as well as a business innovation driver that enjoys results-oriented challenges in a dynamic environment. You not only understand the startup landscape, but you also believe in Cedar’s mission to improve the patient experience.

Responsibilities:

  • Partner with Product and technology leadership to develop strategy by supporting data driven decisions and leading streamlined cross-functional collaboration
  • Support outstanding execution by developing process-light approaches to getting things done well and driving continuous improvement with the valuable insights you collect along the way and innovative new directions
  • Partner with Product, Commercial Strategy, and delivery teams to bring new products and features to market by supporting go-to-market strategy development, execution, and impact assessment
  • Gather feedback from clients/users and partner with Product to synthesize them into requirements that drive product improvements
  • Foster outstanding internal and external communication around our evolving product direction including intake mechanisms for new development requests, roadmaps, documentation, release notes, etc - partnering with commercial and delivery teams where appropriate
  • Support strategic product initiatives as needed through program management and analysis

Skills & Experience:

  • 4+ years of relevant professional experience in product operations, consulting, finance, or similar, ideally in a high-growth and/or technology environment
  • 5+ years of management experience
  • Bias-to-action and hands-on experience delivering business results. You're not afraid to roll up your sleeves. You’re ready to get into the weeds when needed, and are willing to learn the detailed ins-and-outs of our operations to improve, build and scale.
  • Strong organizational skills. Ability to lead and prioritize multiple projects and deadlines. Process-driven with a focus on the details.
  • Excellent cross-functional communication skills. Must be comfortable speaking with clients and internal audiences. You have a knack for building relationships with cross-functional partners, and know how to lead projects and ensure that achievements are hit.
  • Positive ‘can do’ demeanor, self-motivated, and self-directed
  • Prior experience navigating large healthcare enterprises a plus

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly, engaging with 12M patients a year growing at 180% YoY as of Aug 2021! 
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options
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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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