Director of Product
- Outcomes: Meaningful and measurable work products that have a significant impact on the team and business over a defined timeframe.
- How to Achieve Outcomes: We have a strong point of view on how this role will succeed in achieving outcomes at Paxos. So, we have taken the Operating System of Paxos - our values - and made it relevant to this role.
- Use-Case Discovery: Partner with Business Development to identify, prioritize and evaluate use cases that advance our mission to eliminate settlement risk. Success is measured by validating use-cases that have Product viability.
- Product Market Fit: Lead the effort to improve product-market fit for the relevant use case that will significantly advance the core mission. Success is measured by iteratively building and launching product features that address customer needs.
- Customer Experience and Insights: Design and operationalize a framework for user testing that has the pulse of the customer throughout the product life cycle. Success is measured by surfacing actionable product insights that help us be agile on product roadmap evolution.
- Product Roadmap: Own and execute a customer-centric framework to prioritize or de-prioritize aspects of the product roadmap that clearly communicates the direction of the product to both internal (engineering, business development, operations etc.) and external stakeholders. Success is measured by the ability to deliver the product roadmap with complete buy-in and alignment from stakeholders.
How to achieve the Outcomes:
- Have a strong understanding of Product Development from for early-stage, disruptive technologies that can transform into viable businesses.
- Contribute to the architecture and design efforts primarily by serving as the technically-savvy voice that asks business and product questions of the engineers on their teams as the business grows.
- Have a very high bar for what constitutes the perfect end user/customer experience and relentlessly advocate for an infrastructural approach to solve persistent problems.
- Relentlessly obsess about the quality of the product’s impact on the customer. You constantly advocate for the best possible solution instead of taking shortcuts or accepting the most popular solution just because it's easy or quick.
- Be able to keep your biases about the way you’ve built products in the past aside when making product roadmap or feature decisions. Take a first principles approach to making product decisions that is grounded in the business and mission of the company.
- When you solve problems, your solution considers the whole company, not just what is best for your product/business
- You proactively find ways to take learnings from your business/product to overcome challenges for the entire company.
- You have a track record of anticipating changes to the product or business and can communicate these changes to the team to ensure alignment and to reduce waste. You prioritize the hard decisions while keeping your teammates informed and invested in them. [You run towards the biggest fires, not away from them.]
- Do not hesitate to voice ‘inconvenient truths’ at the right time, in front of the right audience, while making product or client facing decisions. Doing so in a way that leads to a better solution is paramount, even if it is inconvenient for others in the moment.
- Build strong trust with cross-functional partners, particularly in engineering and the business, by disagreeing with them in an open and caring way when required, but working in earnest to activate a decision that has been made even if it goes against what you wanted to do.
- A strong engineering or product development background with progressive growth in role scope that has led to developing complex products.
- Experience working in highly ambiguous and fast-paced environments such as a Product-led tech startup is desirable.
- Experience influencing either the engineering architecture or product roadmap for a complex product (such as ‘infrastructure as a service’) is an advantage.