Director of Product at Mulberry Technology

| Greater NYC Area
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance to their customers. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.
The Product Manager will be responsible for understanding and improving Mulberry's consumer conversion through a combination of product development and marketing initiatives. At Mulberry, you will play a pivotal role in evaluating and innovating our interfaces, driving growth, and unlocking revenue opportunities within our existing merchant base. This role straddles consumer-facing products, data analytics, and consumer marketing. We are looking for a leader ready to drive product and marketing improvements. As our product lead, your key focus will be to connect the dots between strategy, product, merchant needs, and execution. You also will work with Mulberry's Merchant Success team to optimize revenue growth of existing products and initiatives through creative joint marketing efforts with our merchant clients.
Our ideal candidate must be exceptionally skilled at using data to drive growth and will partner with multiple functional areas to plan, design, manage, and execute on growth strategies. This role will be reporting directly to the CEO. You will be developing and maintaining the product roadmap, with the expectation of carrying those items through to implementation.
What You'll Do:
  • Develop and evaluate new product ideas and opportunities, as well as improve existing products and features
  • Drive rapid, iterative experiments in product development, focused on optimizing the consumer-conversion funnel
  • Evaluate the technology that Mulberry uses for testing, experimentation, analysis, and work to improve that toolkit to drive rapid improvements
  • Work with Merchant Success, Product/Engineering, and Analytics to drive alignment on opportunities that accelerate growth
  • Continually Identify, implement, test, and measure new growth tactics, including messaging, engagement, and retention strategies pertaining to our conversion funnel
  • Be an expert on Mulberry's consumer conversion data 

What We're Seeking:
  • 6+ years of relevant product experience, with at least 2 years of team-management experience 
  • Deep understanding of the entire product development process, end-to-end (backlogs, roadmaps, sprints, stories, retrospectives, grooming sessions, team culture maintenance, feedback loops)
  • Proven ability to optimally develop scalable product development processes while working cross-functionally with different teams (e.g. engineering, data science, operations, CX) to negotiate optimal outcomes and priorities
  • Working experience with analytics (including proficiency with SQL), with the ability to confidently derive insights and develop innovative solutions from a multitude of large data sets
  • Experience maintaining, managing, and being the filter for multiple feedback loops
  • Experience driving user growth and engagement
  • Ability to thrive in a fast-paced, entrepreneurial, start-up environment
  • Superior quantitative, written and verbal communication skills

Benefits and Perks:
  • Competitive Salary 
  • 1:1 ongoing training and career development with the Co-Founder, and all team members 
  • Equity
  • Full Benefits 
  • Unlimited Paid Time off
  • Gym on site
  • Strong, vibrant, and fun culture, with lots of outings!
  • Unlimited snacks, pool table, and an awesome rooftop deck!
 
 
 
 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Styled ComponentsLibraries
    • FlaskFrameworks
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • IntercomEmail
    • SendGridEmail

Location

250 Hudson Street , New York, NY 10013

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.

Christine

Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.

Eloy

Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.

Gina

Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development with the Co-Founder, and all team members
-Equity
-Full Benefits
-Unlimited Paid Time off
-Gym on-site
-Strong, vibrant, and fun culture, with lots of outings!
-Unlimited snacks, pool table, and an awesome rooftop deck!

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Promote from within
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