Redesign Health is a proud Equal Opportunity Employer – we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices.

We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

Up is a modern physical therapy practice with a mission to restore the mobility and confidence of those suffering from chronic pain, surgery or injury. Our vision is to create the easiest way to find and stick with a physical therapy program. We combine the best of in-person care with the power of digital tools to drive matching, adherence and satisfaction.  

As our Director of Product, you will help develop and launch a category-defining service that has the potential to transform a sleepy, often-forgotten medical discipline. In building Up, we have the potential to transform millions of patients' lives by broadening access to effective treatments for musculoskeletal (MSK) disorders, which impact 1/2 US adults.

In this role, you will be responsible for the core experience, back-end requirements, and constant evolution and metric measurement of features.  

You will report to and work with the founding team. This role is 100% remote and we are headquartered in New York City. 

What you'll do:

• Help establish the early product vision, and get the first product to market
• Gather business requirements from our partners, customers, stakeholders, and internal resources to understand the problems and requirements to build our first tech products
• Build workflows, wireframes, hi-fidelity designs, and prototypes with the engineering team to get product out there to test product market fit
• Conduct user research, usability studies and translate that research into jobs to be done
• Be data first, and able to track metrics and report on feature & product usage to the broader team
• Be an owner, and make sure to drive the business with growth hacks, product UI excellence, and always go that extra mile of making sure copywriting, color scheme, and consistency is always top notch for our products
• Establish the 3-month roadmap, proactively iterating along the way
• Design the whole offer, which means, taking ownership of customer support technology, enabling sales with product demos and listening to their requests, thinking through the ordering process, and much more.
• Develop enterprise facing tech product to enable the delivery of care in the home that seamlessly integrates with provider systems and workflows and payor systems
• Select and deploy our scalable infrastructure
• Execute and launch mobile & web consumer products on various mobile native & webview platforms
• Institute a product development processes and sprint cadence working collaboratively across engineers and operations and our external partners
  
• Drive engineering team with scrum organization and ability to prioritize and demo features as they launch or as new requests come in
• Own the iteration of design of these products with external designers
• Collaborate cross functionality and interface directly with our partners to develop a high quality product and user experience
• Meet the business’s demands on scalability, accuracy, robustness and speed to market.
• Partner with peers across operations and business to ensure the UIs you launch have a stable enough framework / platform that others can quickly iterate on top of our initial launches 

What you'll need:

• Background
• 6+ years of product management experience, in particular launching zero to one products and features. 
• Expert ability to translate research insights and user needs. 
• Insights end; very scrappy and working with design and research to translate that into the product.
• “Full-stack” data experience, i.e. have sketched out the questions you want to solve, enabled the tracking to get it done, and then built the queries and dashboards to prove it.
• Comfort working with workflows (clinical or other) and user journeys
• Fluency in SMS and email. 
• Prior experience collaborating with engineers with demonstrated ability to understand and tradeoff engineering cost against business goals preferred.
• Understanding of hospitality touch points and service design. End to end experience.
• Prior experience collaborating with designers to launch front end features preferred.
• Healthcare (or other regulated industry) background, in particular provider-side products, is a huge plus!

• Skills
• Exceptional Product Experience: Passionate about UX and experience with wireframing, user research, and user testing.
• Action Oriented: Readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues. Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Customer Focus: Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships. Building strong customer relationships and delivering customer-centric solutions.
• Manages Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without having the total picture. Is calm, and productive, even when things are up in the air. 

What Redesign is all about

Redesign’s mission is to elevate healthcare companies that empower people to live their healthiest lives. To give a sense of what our team is all about, these are the values that guide our work:

• Redesign healthcare - We bring positive change to patients’ lives
• Own the outcome - We do the work to get the job done
• Be trusted partners - We strive to be the teammates and co-founders of choice
• Champion diverse perspectives - We work to unlock our joint potential
• Practice kindness - We aim to build bridges, not walls
• Learn continuously - We focus on constantly growing as individuals and as a team

Why work with us?

We care deeply about your wellbeing. And we’ve tailored our unique benefits around your wellness.

• Benefits for your physical wellness
  • Full medical, dental, and vision coverage with no monthly contribution options
  • Fully paid memberships to One Medical primary care & Teledoc virtual care
  • $10 a month over-the-counter medicine credit
  • Quarterly In-home house cleaning
  • Annual at-home massage on us, to relax and unwind
  • Work from home set-up stipend
    
• Benefits for your financial wellness
  • 401K match
  • Student loan repayment contributions
  • Company-paid Life and AD&D insurance
  • Paid financial coach to help you meet your financial goals
    
• Benefits for your mental wellness
  • Unlimited PTO
  • 2-week company-wide winter break
  • 16 week full paid parental leave
  • Spotify Premium reimbursed
  • Headspace mindfulness service
  • Annual learning stipend