Director of Strategy and Operations

| Greater NYC Area | Hybrid
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About Torch

Torch is a rapidly growing marketplace (5x last year) that has raised over $10 million from top VCs including Bessemer Venture Partners, Felicis and FJ Labs. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best products at the right prices. 


We’re a close-knit and diverse team who work together everyday to solve real-world problems. Our culture is highly collaborative and celebrates diversity of backgrounds and thought. Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard and MIT.  


We’re working to create better solutions to help healthcare professionals succeed, and we’re looking for people like you to help bring them to life!


About The Role

Torch is seeking an experienced, analytical and energetic leader who has a track record of building high performing, customer obsessed and data driven teams. In this role you will own strategy development and execution of operations to drive and enable growth of Torch’s rapidly scaling marketplace. You will interface with stakeholders across departments, improve complex processes and solve for the highest leverage initiatives to streamline Torch’s operations. This professional should strategically approach identifying Torch’s growth bottlenecks and has the mandate to implement impactful solutions.  


What You Will Do

Own the end-to-end operations of Torch’s marketplace and drive transformational change across the organization:

-- Hire, train and build a best-in-class team that is customer and data obsessed

-- Develop high standards for execution by evolving and owning KPIs for the team

-- Plan and implement the operational processes that will enable Torch’s next 10x of growth 

--Develop strategic cross-functional initiatives that align Torch’s organization to create a cohesive experience for our doctors

-- Develop operational systems for Torch’s customer onboarding, supplier management, order fulfillment and customer success that will support 10x growth


About You

-- A proven, customer focused operator who has experience in a high growth environment (marketplace preferred) 

-- A strategy mindset and an analytical problem solver who is willing to dig in to find the best solutions (former top tier consulting, i-banking or PE professionals do well in this role)

-- Excellent people manager with a team first approach, who has led a rapidly growing team

-- Ability to balance many initiatives with differing requirements and expectations

-- Has a bias for action and is comfortable in a fast-paced, work environment

-- Energized by maximizing impact and working with a diverse group of sharp, motivated teammates to solve the unique challenges of tomorrow

-- 10+ years of work experience


Compensation and Benefits

-- Competitive salary and equity package based on experience

-- Best in class medical and dental insurance

-- Commuter benefits

-- Flexible parental leave

-- 401K retirement savings plan

-- Flexible vacation policy; perform well and take time when you need it

-- Collaborative and fun culture filled with team events and outings with our diverse team

-- Opportunity to get in early and work directly with the founders of a rapidly growing company

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • InVisionDesign
    • FigmaDesign
    • AmplitudeDesign
    • JIRAManagement
    • LookerManagement
    • SalesforceCRM
    • SalesloftCRM
    • Salesloft Email
    • RocketReachLead Gen
    • Hunter.IOLead Gen

Location

Our office is located just blocks from Union Square, and in a central part of the city. There are many restaurants along with various trains nearby!

An Insider's view of Torch Technology

What’s the vibe like in the office?

Torch has made going into the office exciting again! We're able to strike a perfect balance of collaboration, focus time, and fun. Everyone at Torch is so helpful but always respectful of each other’s time. We’re also big on taste tests so if you’ve always wondered what the best slice of pizza in Manhattan is, you can just refer to our leaderboard!

Shayan

Product Manager

What does your typical day look like?

Most days are filled with development related to specific features or tasks, collaborating with other engineers, asking questions, and reviewing code. Working closely with the product team has been a highlight so far. We’ll sync with Product Managers during the entire lifecycle of a project, it’s been motivating to work on the challenges together.

Dana

Software Engineer

How does the company support your career growth?

Torch has done an amazing job at giving me all the tools I need to grow my career. I was able to outline my career path, setup specific milestones for my growth and get constant mentorship and feedback to get me in a good place to grow both personally and professionally. They created a clear path to help me visualize my future at the company.

Michael

Senior Account Executive

How does your team reward individual success?

At Torch, the success of one is the success of all. Luckily, management recognizes this and rewards it as such. Individual success is accompanied with prizes like gift cards, Apple watches, and portable pizza ovens. More importantly, it's rewarded by praise and positive encouragement from the team; that's where the real value lies.

Samantha Keefe

Senior Sales Development Representative

What are Torch Technology Perks + Benefits

Torch Technology Benefits Overview

Torch is a collaborative, tight knit team that is still in its early stages. As such, all of our team members get to stretch themselves and take on lots of responsibility. At the same time, we also offer an inspiring, respectful work environment and top notch benefits such as full paid health, vision, and dental. Our extended benefits include 401k plans, commuter benefits, Teladoc virtual health and Talkspace online mental health memberships.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Torch presently offers a hybrid office plan with the employees coming in about two days a week.
Diversity
Highly diverse management team
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

Additional Perks + Benefits

Outside of the significant benefits packages we offer to all employees, we value all of the events we can have both virtually and in person. Every week we host a company wide Torch Thursday which is an excellent opportunity for the team to spend time together outside of working hours.

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