Group Product Manager, Internal Efficiency

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Help us reinvent a thirteen trillion dollar industry by building a product that will allow more people than the status quo to own a home and build wealth rather than rent for life.

Build a world where customers receive an affordable mortgage and can move through the process in days vs. weeks. Be part of the team that is building the core operating muscle and brain that powers the entire lifecycle from pre application affordability to decisioning to originating to executing in secondary markets. This PM will be at the forefront of rethinking and reinventing this journey.

The Internal Efficiency Team works on some of the most strategic areas of the business:

  • Contact Center / CRM Platform: Build trust with customers during this critical financial decision, help them resolve issues when they come up. How can we optimize omni-channel communication and enable people to do what they do best and let machines fill in the rest? How can we leverage Twilio Flex to deeply integrate with our systems and enable our service teams to have exactly what they need at their fingertips? Should we build chatbot experiences, optimize dialing tools, or find the most convenient possible way for customers to get the answers to every question that arises? 
  • Volume + Labor Management: Build tools that function as the brain for our operations team - thousands of members with 20+ distinct roles - that enable them to continue consistently delivering an incredible experience to borrowers. What is the best way to distribute work? To balance loads across team members? To identify bottlenecks in the factory ahead of time and automatically communicate to systems and decision makers throughout the business?
  • Workflows + Platform: Evolve our core workflow engine as it generates tasks, processes information, and ensures we meet all regulatory and credit requirements for loans. How can we leverage data to streamline the mortgage process and remove friction for customers? How can we only ask for the right information at the right time? How can we optimize flow through the mortgage engine? What admin tools do we need for this growing platform? 

As a Group PM on the Internal Efficiency Product team, you will play a pivotal role in driving that innovation. You will work closely with amazingly talented engineers, designers, data scientists and executive leaders throughout the company to build products that allow Better to scale rapidly. 

Responsibilities will include:

  • Defining and leading the long term vision and roadmap for your product area
  • We are crafting an extraordinary experience for borrowers, internal teams, and now, third party real estate agents. This new venture comes with sophisticated technical challenges and will require partnership with many product and engineering teams, as well as cross functional partner groups around our blitz-scaling company
  • You will bring your solutions to market through ownership of the full product development process: problem identification, solution design, spec, implementation and validation
  • You will manage multiple projects and challenging priorities with consistency and transparency, while successfully knowing which projects and components of the roadmap to tackle first
  • You recognize when Product processes need to be improved and can take the lead on implementing innovative approaches, but recognize that too much change at once is not productive
  • You will mentor, and potentially manage, PMs working in similar product / problem areas

About You:

  • Worked for 8-10+ years in a product management capacity at a technology driven organization
  • Run a team of Product Managers or Business Analysts 
  • Provided top-quality written and in-person presentations to strategic and executive leaders. You can simplify the most complicated concepts for any audience
  • Carry deep technical expertise and ability to understand data, integrations, and platforms. You can envision how systems work together on top of sophisticated platforms to serve multiple user groups.
  • Have a history of successfully working with users in sales and operations, understanding their needs and crafting improvements to meet those needs
  • Learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your engineering peers

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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