We are looking for a Head of Customer Success & Implementation to lead implementations with new customers, work closely with our existing customers to ensure successful integrations and partnerships, drive product decisions based on customer feedback and requests, and ensure that we are successfully guiding our clients on how to best use the Ribbon Health API, and much more to ensure we are driving high-quality, cost-effective, and convenient healthcare decisions.

What we’re looking for

• Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
• Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company
• Grit, hustle, desire, and a “get-it-done” attitude;  strong comfort with a lean startup environment, where all technical members are encouraged to participate in and contribute to the business, product, sales, etc.
• Exceptional problem-solving abilities and distinctive client empathy to understand our clients’ unique needs and identify ways to help, whether with the Ribbon product or otherwise
• Amazing analytical skills and experience deriving insights from noisy / chaotic data (i.e. Highly proficient in Excel, SQL is a plus)
• Excitement and interest in technical products, with a unique understanding of API products and how they can power an industry

Your day-to-day

• Lead the implementations and launches with new customers, including managing the integration roadmaps, and ensuring our clients have a magical experience with the Ribbon Health API. To learn more, see: https://ribbon.readme.io/docs
• Work closely with our clients to ensure their success across care navigation, provider directories, referral management, and any other use-cases where Ribbon Health can help
• Analyze our existing datasets to ensure it fits the specific needs of clients and the healthcare industry broadly. Evaluate additional third party data sources to add scale and coverage in Ribbon Health data to drive an amazing product experience
• Own independent work-streams while also working collaboratively across the entire team (e.g., engineering, sales, etc.)