ADP is designing the future,

we need a Lead Product Manager to help

The world of Human Capital Management is changing faster today than at any other time in history. ADP is leading the way of inventing the future of work. This is more than just creating new features; it's reinventing how work gets done, and we need the world's best people to help us do it. We are seeking tenacious forward-thinking individuals who thrive in the face of challenge, and who can see the opportunity in every change.

• Are you sick of working on projects that aren't solving real problems? - At ADP we pay 1 in 6 Americans each pay cycle. The changes we make impact millions of people, every day.
• Are you tenacious, curious, and passionate? It takes real grit and a special kind of leadership to help transform instead of just build. If you're ready for the next challenge, this is it.
• Do you want to work with some of the most passionate people and diverse teams around the world? We have people from every age range and every background. The people here are what make ADP special; you'll see that right away.

Let's invent the future together. What are you working for? #HelloWork

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with HR solutions that help companies of all sizes focus less on work and more on success.

In the role of Lead Product Manager your creative inspiration will help fuel BIG innovation. You will formulate product strategy and drive go-to-market solutions, obsess over the customer experience journey, and measure product effectiveness -- seeking to continually improve. You will partner with and lead a team that manages our Voice Application development working closely with all ADP business owners.

WHAT YOU'LL DO:

Product Leadership and Impact:

• Lead and execute work of a multi-function project team through rapid, data-driven iterations focused on customer and stakeholder outcomes.
• Collaborate alongside engineering, design, and business teams integrating customer insights with design best-practices; building and deploying quality features.
• Share views on issues and respectfully challenge decisions; once decision is made commit to deliver.
• Begin to coach and help team execute on customer insights and data, acting as a source of knowledge for associates with less experience.
• Work on Agile teams to drive story creation and prioritization, sprint planning, release planning; core contributor in Agile/Scrum ceremonies.
• Can speak to the technology used in the product and have a view on new technologies.

Product Strategy and Go-To-Market:

• Partner with Sr Director to define, manage, and execute individual product strategies with aligned, multi-year roadmaps.
• Partner with product leaders in and across ADP's portfolio of products, business stakeholders, and development teams at ADP.
• Collaborate with ADP's Corporate Strategy Team as needed, to help identify opportunities outside of ADP for acquisition targets, competitive positioning, and other needs.
• Proactively adapt strategy to continually improve products through understanding business metrics and focus on product initiatives to drive results.

Customer Experience and Market Orientation:

• Proactively plan around market and product evolution, based on anticipating customer needs and competitor moves.
• Identify and propose new partnerships or acquisitions, through knowledge and understanding of competitors and the market, to broaden or enhance a product portfolio.
• Partnering with stakeholders, define and communicate the vision for the end-to-end customer experience journey from sign-up to setup.
• Partner with UX teams to design and run A/B tests and user research opportunities
• Contribute to and establish a social network presence through Blogs, Meetups, and other media sites.
• Ability to demonstrate products to the customers.

Measurable Outcome Focus:

• Measure product(s) effectiveness, identify trends, report outcomes, and drive priorities to improve product, measure success against product KPIs.
• Clearly be able to articulate and deliver the vision, strategies, priorities, and desired outcomes to key partners across ADP.
• Proactively adapt strategy to continually improve products, propose new products and features that combine data from feedback resources, and prioritize features and create a plan.

Required Qualifications

• 8+ years' experience managing an agile design-driven, user-centered product and development team supporting the delivery of web/mobile based product(s).
• Prior experience as Product Manager on natural language processing solutions like chatbot or conversational IVR platforms.

Preferred Qualifications

• Ability to navigate complex environments through product knowledge and leadership style.
• Proven ability to partner effectively across functions, with an exposure to complex organizations and the ability to gain shared vision on product decisions and priority trade-offs.
• Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly to help drive fast decisions.
• Experience researching industry trends, usage analytics, competitive pressures and applying to product strategy & roadmap.
• Strive for simplicity and organization to expedite the most effective customer solution & experience.

#LI-AS1

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