Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.

Our first product eliminates cash security deposits and puts more money back in renters’ pockets. With over $45 billion tied up in security deposits for 110 million renters in the United States alone, it’s time for security deposits to officially become a thing of the past. Tying up money at one of life’s biggest and most expensive moments just isn’t fair.

So we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 1 million homes nationwide, and most importantly, we’re just getting started…

Rhino is looking for a Lead, Product Operations to join our Product team. You’ll play a key role in building bridges and driving alignment between Product and the rest of the company, increasing the leverage, efficiency, and impact of our team as we work to deliver more value to our customers, faster.  A robust blend of experimentation, detective work, customer experience, analytics, and influencing decisions make this an exciting and impactful role. 

This is a highly cross-functional, individual contributor role within a fully distributed team. 

In this role you will: 

• Be the Product team’s force multiplier, thought partner, and champion throughout Rhino
• Build strong connections between the Product team and relevant stakeholders across Rhino to surface insights, drive a tight feedback loop, and ensure smooth transfers of knowledge
• Plan and own launch operations, developing processes (in partnership with BizOps, Product Marketing, Experience, Sales, Legal, and others) that ensure internal readiness for customer-facing teams to support new products & features
• Drive internal communications and information transfers between Product and the rest of Rhino
• Collect, quantify, and prioritize product-related feedback to be considered by Product and Engineering in future development. Your goal is to uplevel the understanding of how our products are being used in the “real world”
• Facilitate user research, a/b testing, surveys, and more, while organizing and creating new systems for supporting Product’s research and discovery initiatives
• Reduce cross-functional friction by developing new processes for a variety of challenges: stakeholder management, onboarding, releases, and communicating strategy
• Learn to gather and analyze qualitative and quantitative insights from a variety of data tools and experimentation processes

We’re ideally seeking:

• Self-starter with a “can-do, will-do” attitude, excited to learn, experiment, and scale new processes; results-driven, achieving even when difficult
• Experience in early- and mid-stage startups, product operations, or other generalist operator roles with direct exposure to product and engineering teams
• Ability to appropriately prioritize parallel workflows and a track record of managing end-to-end execution of projects across a variety of stakeholders
• Effective and polished communication, with an emphasis on clear and concise writing; strong ability to tailor the message to the audience
• Entrepreneurial and strategic mindset, with the ability to anticipate future trends and implications, communicating possibilities that create value for the Product team
• Comfort with ambiguity, while still seeking out and leveraging both quantitative and qualitative data to develop and drive adoption of best product/operations practices
• Interest in developing a deep understanding of a complex product and its many use cases

Benefits: 

• Competitive compensation and 401k 
• Unlimited PTO to give our employees a little extra R&R when they need it  
• Stock option plan to give our employees a direct stake in Rhino’s success
• Comprehensive health coverage (medical, dental, vision)
• Remote Work Program to allow for flexibility between home and the office
• Generous Parental Leave to create a family-friendly culture
• Wellness Perks (Gym, Classpass, & Citibike Memberships)
• Commuter Benefits through a Flexible Spending Account
• Fintech Equality Coalition Founding member

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