Product Director, Developer Experience

| Greater NYC Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

With CLEAR, you are always you. CLEAR's mission is to enable frictionless and safe journeys using your identity. With more than 8 million members and 100+ partners across North America, CLEAR's identity platform connects you to the cards in your wallet - transforming the way you live, work and travel. Trust and privacy are the foundation of CLEAR. We have a commitment to members being in control of their own information and never sell member data. CLEAR is at the highest level of security by U.S. government regulators and is also certified as Qualified Anti-Terrorism Technology under the SAFETY Act.

CLEAR is actively seeking a Product visionary who has a proven track record of delivering products at scale for Partners and Developers. In this role, you will inspire and lead the Product teams that are responsible for all aspects of the Developers and Partners experience, including the tools, Developer Portal, and any way that our partners find and integrate with CLEAR’s platform.

You will design and execute a strategy to drive platform adoption and growth, allowing millions of CLEAR members to safely and securely use their trusted identity across payments, age verification, access control and more. Your role is to understand how to gather insights, find opportunities, and help prioritize work on our suite of developer tools in a way that optimizes the overall developer experience. 

What You Will Do

  • Champion developers' priorities and shepherd developer-focused features from inception to implementation, working towards a fully self-service model for onboarding and support, including developer dashboards, tooling, and technical documentation.
  • Convey your vision through bold product roadmaps, working closely with product leaders and software engineers, and participate in all levels of team planning.
  • Create and maintain concrete, quantitative, and descriptive profiles of customers and their needs. These include mobile developers, web developers, core service backend developers, partner managers, and more.
  • Own the developer sandbox, including onboarding process and SLAs, working across Product and Engineering teams to ensure a seamless partner development process at scale.
  • Drive the standardization of partner-facing APIs and products, in partnership with Principal Engineers, to ensure consistency both across CLEAR’s product offerings and industry standards.
  • Evangelize the CLEAR platform across developer communities.

Who You Are

  • 5+ years product management experience with a track record of successfully delivering products or services.
  • Extensive knowledge of existing developer tools/architectural components and their tradeoffs.
  • API / Platform experience – deep technical background in software engineering and infrastructure.
  • Solid understanding of developer needs and the ability to build products that are developer and partner friendly.
  • Strong communication skills, both written and verbal. You have created and delivered engaging technical presentations and are comfortable with (and enjoy) public speaking.

Preferred Qualifications

  • API / Platform experience – deep technical background in software engineering and infrastructure.
  • Deep understanding of identity and authentication standards (e.g. OAuth / OIDC / SAML / IAL / AAL).
  • Demonstrated passion for developer productivity analytics and developer experience.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
More Jobs at CLEAR28 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Sales
Content
Operations
new
New York
Finance
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Sales
new
New York
Finance
new
New York
HR + Recruiting
new
New York
Developer
new
Remote
Product
new
New York
Developer
new
New York
Content
new
New York
Design + UX
new
New York
Design + UX
new
New York
Finance
new
New York
Developer
new
New York
Developer
new
Remote
Developer
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView CLEAR's full profileSee more CLEAR jobs