Product Manager, App Experiences

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go.  We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 5+ million members across the country.

The Product Manager, Clear app role is responsible for identifying, designing and executing on key opportunities to enable frictionless experience for all our users in Clear apps. Success in this role includes:  (1) Driving a common understanding of core app features that enable our partners and users; (2) collaborating with partner Product/Engineering teams to expand on existing products or bring new ones to market (3) Owning the end to end product roadmap and priorities to make this product successful in the market. 

Ideal candidates possess vision, grit and attention to detail to make that vision a reality. You must enjoy engaging with customers and evangelizing their needs. You balance abstract strategic thinking with outstanding execution – holding yourself and your group accountable to delivering successful outcomes. You’re passionate about pioneering solutions for complex business problems at the leading consumer secure ID platform. You will innovate on new business models, new technologies and new opportunities. We’re looking for a metrics driven, self-starter who is obsessed with the art of the possible and relentless execution to join us in driving the impact of our platform.

What You Will Do:

  • Own Clear’s overall app design and cross product features 
  • Work closely with all internal stakeholders to understand business needs    
  • Analyze, determine and prioritize target customer, end-user, and internal stakeholder needs
  • Ensure appropriate customer research, usability testing and rapid prototyping
  • Define and communicate a product roadmap aligned with company objectives, and supported by business cases, market research, customer data and competitive analysis
  • Coordinate go-to-market launch and post-launch activities; gather customer feedback to validate that the product meets proposed metrics, and prioritize and deliver upon necessary iterations

Who You Are:

  • 5+ years of experience in product management, data analytics or related fields 
  • Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
  • Entrepreneurial, strategic planner with proven ability to drive projects and strong analytical skills
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

What are CLEAR Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
Happy Hours
Professional Development Benefits
Promote from within
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