Product Manager, Hardware at Latch

| Greater NYC Area
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Latch is seeking a highly autonomous Product Manager with a bias for action, who can join a team driven to build an access platform that enables brand new experiences around keyless entry, sharing access, unattended deliveries, and smart building management.

This is a highly visible role, working directly with our VP of Access, Chief Product Officer and executive team. If you’re excited by the chance to manage the intersection of hardware and user experience, then you will feel at home as the voice of the customer and product manager for the software that runs on Latch hardware devices and the Latch Cloud. From new hardware-enabled features, to core infrastructure and security, to the building blocks of future access experiences, this role will manage our current and future hardware products, building and maintaining the core bedrock and infrastructure on which LatchOS runs.

You’ll work closely with Product Managers from Apps and Web to deliver experiences that can only be delivered through the seamless interplay of hardware and software.  You’ll also work closely with Hardware Engineering, Reliability, and Design teams to ensure UAT reflects our customers needs and that we’re shipping products that deliver world class experiences.  

Smart access isn’t about locking doors, it’s about opening up new possibilities. Latch is the world’s first fully-integrated hardware and software system dedicated to bringing seamless access to every door in a modern building. We’re looking for the curious and the creative to join our team and help us continue to change the way we access our most valued spaces.

Responsibilities:

  • Own the software experience roadmap for new hardware products and work closely with Hardware Engineering and Software Product Management across our access product lines
  • Manage and collaborate with industry partners on partnerships and integrations
  • Own the day-to-day backlogs for Latch Cloud, Firmware, Security, and Reliability
  • Collaborate with hardware team members including FW, Electrical, Mechanical, and Quality Engineers as well as our Program team to understand hardware capabilities and how they impact the Apps and Web to sustain and further the Latch user experience
  • Gather requirements from user research, and internal teams, to prioritize features for the embedded software on Latch devices
  • Co-own bug triaging with Program Management
  • Own software requirements and documentation, and ensure engineering and design teams are completely aligned on what is being built and when using communication tools such as Confluence, JIRA, ProductBoard and Wrike
  • Work closely with Operations to roll out new features and products in a timely and robust fashion, with an eye to reliability
  • Project demand in the market and inform forecasts with Finance and Supply Chain.
  • Help craft product education with Operations, Product Marketing, and Design
  • Regularly update senior stakeholders on product development and performance
  • Explore new technologies and hardware trends through networking with industry experts and facilitating insight sessions with our current and target customers.

Qualifications:

  • Minimum 7+ years experience as a Product Manager at the intersection of hardware and software, ideally with hardware, embedded/firmware or electrical engineering experience
  • Technical degree from an accredited university or strong hands-on technical experience
  • Owned a roadmap and ruthlessly prioritized and scoped to maintain it
  • A self-starter
  • Experience managing operational issues, triaging, communicating and fixing bugs
  • Proven capability to form an agile team of designers and engineers to solve both user experience as well as technical problems
  • Strong product and user experience instinct - you have delivered products that had an edge in human-computer interaction 
  • Excellent verbal and written communication with a ruthless attention to detail
  • Strong quantitative and analytics skills
  • Knowledge of compliance and hardware certifications (FCC, UL, ANSI, etc)
  • Experience taking products to market internationally is a plus
  • Project management experience is a plus
  • Experience in both a startup and larger company environment is a plus

Founded in 2014, Latch is a venture-backed startup building the world’s first complete smart access system. We now boast over 200 employees, all of whom are all passionate self starters with unique backgrounds and unexpected stories. We are located just a quick walk from Penn Station in New York City, and a ten minute walk from CalTrain in SOMA San Francisco.

We offer unlimited Paid Time Off, a competitive health package, and an office environment where employees are surrounded by creative, empowered, and dynamic peers. There is no better time to join us. As we grow as a company, we are excited to see our employees grow with us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
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    • ReactLibraries
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    • Node.jsFrameworks
    • MongoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
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    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • SalesforceCRM
    • NetsuiteCRM
    • GmailEmail
    • MarketoLead Gen

Location

We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

What are Latch Perks + Benefits

Latch Benefits Overview

We are a team of just over 200 employees, all of whom are passionate self starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting, and holiday sock drives.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Latch boasts employee-run committees such the Mental Wellness Committee, Committee to Combat Systemic Racism, and Latch Ladies. More committees always in the works!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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