Product Manager, Infrastructure

| Greater NYC Area

The marketing technology landscape is evolving rapidly. More than ever, digitally-empowered customers expect personalized and seamless experiences across touchpoints -- and today’s marketer is tasked with designing and delivering those experiences.

Custora’s vision as an advanced customer segmentation platform is to create a new kind of customer marketing powered by deep, relevant customer insights. And the Product Management team is responsible for ensuring that Custora continues to build the most powerful, beautiful, and easy-to-use marketing software in the market.

The Product Management team at Custora is a quirky and diverse bunch. We use our knowledge of the the industry and our customers to identify potential opportunities and prioritize our product roadmap. We then translate product vision into reality through written documentation, wireframes, and user stories. We manage the release process to ensure coordination among internal teams. And lastly, we design and execute go-to-market strategy to ensure that new product releases gain adoption and help position Custora for success in the marketplace.

Things you’ll do:

  • Define and communicate the vision for large pieces of Custora's customer data cloud and infrastructure technology
  • Set and track goals around key metrics relating to Custora's customer data cloud
  • Work with engineering leadership to execute against the roadmap by helping prioritize infrastructure components based on product needs
  • Create user stories and documentation to communicate the key components of proposed features and products to internal partners
  • Manage the release calendar, tracking and reporting progress against release goals
  • Coordinate with cross-functional leaders (marketing, sales, customer success) to produce and distribute collateral and training materials related to new software releases

Things you have:

  • 3-5 years of technical product management experience, with a track record of managing successful software releases
  • Technical fluency and industry knowledge in the areas of data ingestion, ETL and data science
  • Analytical and problem solving skills. You have a passion for solving large but ambiguous strategic questions, and breaking them down into achievable milestones
  • Persuasive communication and ability to lead through influence. You’ve got sharp written and verbal communication skills, and you understand how to tailor your communication to different groups to convey your message as effectively as possible
  • Strong detail orientation. You’re organized and meticulous
  • Empathy. You’re continually asking yourself how the end user experience could be improved

Oh, the places you’ll go!

  • You will have the opportunity to come in at the ground level, and be an instrumental part of the growth of a fast growing tech startup
  • You will help shape Custora’s product roadmap and be involved in building market-leading B2B software
  • You will learn the ins and outs of CRM, digital marketing, e-commerce, retail, and SaaS businesses
  • You will work with an awesome close-knit team of PMs, engineers, data scientists, and designers

What it’s like to work here:

  • On Monday we eat and meet as a team to chat projects and progress.
  • We’re 45 genuinely nice people. We work together and experiment with how to do things. It’s an amazing environment to both explore your professional interests and shape your career trajectory.
  • We move quickly. You build something and the next day it comes to life. You see and feel an immediate impact with the collective efforts of the team.
  • We’re building a company and a team we love. We’re in it for the long run.
  • Read more about what makes us, us here.
  • Find out more here or here.

The perks

  • We’re a flexible work environment
  • Competitive salary and meaningful equity
  • Health, dental and vision insurance (100% covered)
  • Free lunch every day, plus free water — hot and cold!
  • Unlimited vacation: take as much time as you need (we recommend at least 3 weeks)
  • Monthly unlimited MetroCard

Custora is an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're a skip from Bryant Park in the heart of the Garment District, with easy access to all the trains and an outdoor terrace overlooking Manhattan.

An Insider's view of Custora

What are some social events your company does?

Twice a year, we close daily Custora operations so we can build stuff as a team. Like traditional hackathons, there's a time limit, and at the end of the 24-hours, we get together and share what we've made. It's amazing what can be done in 24-hours; we've written songs, made music videos, crafted hiring plans, built features. Lots of things tu

Erin

Head of People Operations

What projects are you most excited about?

Growing the company in a sustainable way and thinking about how to continuously bring in diverse talent and perspectives that will not only create the best work environment but also build the best products and experiences for our customers.

Nathalie

Talent Acquisition Lead

How has your career grown since starting at the company?

I joined Custora after having spent time in finance and consulting. While I joined on Success team, just a year in, I was encouraged to follow my passion for product development. The ability to map your own career trajectory and have such a big impact makes Custora an amazing place to come to work every day!

Nitika

Product Manager

What unique initiatives do you have that encourage innovation?

Our product development process at Custora encourages innovation across multiple teams, not just engineering and product. Team members across the org have the ability to pitch product and development initiatives which we get to vote on and decide as team what gets built and what get prioritized.

Jon

Co-Founder, CTO

What does career growth look like on your team?

Career growth at Custora is very customized but also a big priority into how we develop. As a part of new hire on-boarding, you have the ability to build a career map and work with your manager on creating goals and outcomes.

Nathalie

Talent Acquisition Lead

What are Custora Perks + Benefits

Custora Benefits Overview

We pride ourselves on making the Custora work environment one that people feel supported and appreciated. We offer generous benefits across the board and incorporate them into our compensation packages in a holistic way.

Health Insurance & Wellness Benefits
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
100% coverage
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Lunch provided daily!
Happy Hours
Often offsite and more often at our office bar and terrace
Pet Friendly
Professional Development Benefits
Job Training & Conferences
We provide an annual stipend for personal & professional development workshops and classes.
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