Product Manager, Internal Tools at The Farmer's Dog

| Greater NYC Area
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Who We Are

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#mustlovedogs

Where You'll Come In

We’re looking for an analytical and empathetic Product Manager to optimize our internal tool suite. You’ll be joining the Growth/Product Team, which works to grow The Farmer’s Dog’s active customer base in an efficient and responsible fashion.

In the role, you’ll partner with teams across the business (CX, Operations, Engineering) to help increase accuracy and efficiency of our internal teams through seamlessly automated and simplified manual workflows. You will own our in-house order and account management tool and our custom-built eCommerce platform.

This is an opportunity to dive into a wealth of data to help our team deliver a world-class experience to our customers. If you are obsessed with problem-solving, automation, beautiful processes, and educating and empowering your team then this role could be a perfect fit.

How You'll Make An Impact
  • Work with leadership to synthesize OKRs into an outcome-driven roadmap that you will own from prioritization to execution   
  • Conduct continuous stakeholder research across our teams to help identify inefficient and error-prone processes
  • Dive into qualitative and quantitative data to rigorously identify and prioritize initiatives to help improve our internal tools for stakeholders across innovative big bets and continuous incremental improvements
  • Build out flowcharts of existing workflows and ideate automation solutions with engineering to help drive efficiency 
  • Write world-class documentation that can be used for onboarding and continued learning
  • Collaborate with Operations to improve and automate workflows to do with order management, billing, asset generation and integrations with fulfillment providers
  • Collaborate with CX to improve and automate workflows to do with account and subscription management
  • Own the roadmap for our in-house built eCommerce platform; working on initiatives like a credit system, fraud algorithms, billing and refund processes and adding support for different product types
  • Communicate effectively across functions to ensure alignment across the organization 
  • Set and exceed aggressive key results, then collaborate with our data team to measure and forecast relevant KPIs like error rates, tickets per agent, and time to complete and NPS
We're Excited About You Because 
  • 3+ years of Product Management experience in a technology-driven company
  • A proven track record building out internal tools for organizations at scale 
  • An empathetic mindset and eagerness to help solve customer and team problems
  • Highly analytical and experienced in qualitative and quantitative data analysis to drive actionable insights
  • Relentlessly curious in understanding and improving processes 
  • A proven track record in planning, prioritizing, and executing a roadmap
  • Self-motivated and proactive - you don't wait for direction, but know when buy-in is critical
  • A master communicator, both in-person and digitally, with a deep appreciation for good documentation 
  • Software engineering experience is a major plus.
  • A high level of comfortability with data. SQL and/or Looker knowledge is a major plus.
  • Prefer dogs to other species.
About The Growth/Product Team We are responsible for new customer growth and designing incredible customer experiences that drive best-in-class retention.

We have five principles that describe our marketing approach:

  • Holistic thinking: We know that nothing exists in a silo.
  • Disciplined prioritization: We need to bring perspective, clarity and guidance to the team.
  • Data-driven decision-making: We use first principles and are skeptical. We establish context.
  • Proactive collaboration: We build vast common knowledge and encourage synchronous, streamlined work from our colleagues and diversity in problem-solving.
  • Execute for impact: We are responsible for the growth of the business and the perception of our brand. We are resilient, accountable and relentless.
Benefits
  • Brand new dog-friendly office in Greenwich Village (complete with free-roaming friendly dogs)
  • Comprehensive Healthcare, Dental, and Vision
  • Flexible PTO and WFH policy
  • Discounted fresh food for your pup
  • Strict daily belly rub quota


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Technology we use

  • Engineering
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks

Location

The Farmer's Dog is located in the heart of Greenwich Village right by Washington Square Park and NYU!

An Insider's view of The Farmer's Dog

What’s the vibe like in the office?

It's so refreshing to be able to walk into my job knowing that I'm truly making a difference. Every person on our team believes in our product and mission, so motivation and passion comes organically. Did I mention that our office is full of dogs?

Matt

Customer Experience

What projects are you most excited about?

We are changing the way people think about pet food by delivering fresh, healthy meals for dogs in personalized meal plans. Supply chain is exciting because it's basically the key differentiating factor for how we can be the most cost efficient, really impact the consumer experience for the better, and always make sure the dogs get fed.

Sana

Head of Operations

How does the company support your career growth?

I feel a crazy opportunity to grow my career the way I want to at The Farmer's Dog. We are encouraged to take risks and are surrounded by genuine, loving, and compassionate people. The culture is supportive of both dog and human health and wellness, and I love that I get to help dogs live longer lives with my dog, Emmy, by my side.

Adrian

Growth Manager

What is your vision for the company?

The Farmer's Dog is on a mission to change the way people think about feeding their pets. Our goal is to educate & give people the tools to give their pets the healthiest diet. We believe that once the world is educated about fresh food, people will stop feeding their pets processed food and the life expectancy for the entire species will increase.

Brett

Co-Founder & Head of Community

What does your typical day look like?

As CEO, I spend my days making the hard decisions, hiring the best people, protecting the team, and making sure the company is financially sound. I also get to choose which dogs are allowed in the office (all of them).

Jonathan

Co-Founder & CEO

What are The Farmer's Dog Perks + Benefits

The Farmer's Dog Benefits Overview

Brand new dog-friendly office in Greenwich Village
Discount on TFD food for your pup!
Comprehensive Healthcare, Dental, and Vision
Unlimited vacation & sick days
Flexible work-from-home policy
Team outings, coffee always brewed fresh, and a strong snack game (avocado toast always)

Culture
Partners with Nonprofits
We love partnering with rescue organizations, adoption centers, and other organizations who are as passionate about dogs and dog people as we are.
Friends outside of work
Eat lunch together
Whether we're ordering in, going out, or bringing our own, we take lunch seriously.
Team owned deliverables
Group brainstorming sessions
We love a good offsite and have regular all-hands meetings led by the co-founders.
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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