Product Manager, Member Experience

| Greater NYC Area | Remote
Our mission: to eliminate every barrier to mental health. 

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.

From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

Spring Health is looking for a Product Manager to build brand new end-to-end experiences across modalities (i.e., web, mobile) and for our patients and customers. This candidate will put patients and customers first by understanding their behavior, and apply this empathy to craft meaningful solutions. Additionally, this candidate will be a strong systems thinker whose contribution will directly impact clinical outcomes, member engagement, and company growth.

What We Are Looking For

  • You’ve worked for 3+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
  • You have successfully shipped direct-to-consumer experiences that have driven high user satisfaction and engagement
  • You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
  • You have experience with hypothesis-driven product development and A/B testing
  • You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
  • You are comfortable in an ever-changing environment and have a passion for successfully navigating ambiguous problem areas
  • You’re deeply interested in problem solving and complex structures
  • You’re committed to collaboration and are able to work well with other business units to build iterative solutions that continuously deliver value
  • You have a proven track record of entering a new space and building expertise rapidly
  • Your spidey sense enables you to read between the lines and extrapolate ideas which turn into solutions
  • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You challenge archaic processes to make them better for users by removing friction, that is you live to make complex things simple
  • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
  • track record of building strong relationships with stakeholdersYou possess strong organizational and project management skills
  • You are careful and accurate with details
  • You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders needs with business priorities, and drive detailed trade-offs over the product life cycle
  • You have a history of listening to customers and users, understanding their needs and creating improvements to meet those needs
  • You learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your engineering, data science, and product design peers
  • You can understand problems on a technical level
  • You are based in New York or willing to relocate
  • Bonus Qualifications
  • Experience working in healthcare
  • Experience working on both web and mobile applications
  • Quantitative background (e.g., mathematics, statistics, computer science, engineering)
  • Master’s degree or MBA

What We Offer

  • A chance to help millions of people live healthier, longer, and happier lives
  • An opportunity to work on a platform that is scaling very rapidly with thousands engaged patients
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive compensation plan: including equity in the company: we want you to own a piece of what you’re building
  • Comprehensive benefits: we offer health, dental and vision benefits
  • Flexible vacation plan: our open vacation-policy allows you to take the time off you need when you need it
  • We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
  • Applicants must be currently authorized to work in the United States on a full-time basis. Spring Health will not hire any applicants who are present in the United States on an F-1 visa, H-1 visa, or STEM OPT extension.

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • HubspotEmail
    • HubspotLead Gen

Location

251 Park Ave South, New York, NY 10010

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Office Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

What are Spring Health Perks + Benefits

Culture
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500. SeePlan Detail table for more information.
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
For child bearing parents we cover 12 weeks of paternity leave. For non-child bearing parents we cover 6 weeks of paternity leave. Depending on the state a portion is paid and the remainder is topped.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit
Happy Hours
Professional Development Benefits
Cross functional training encouraged
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