Product Manager

| Greater NYC Area
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance to their customers. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

The Product Manager will be responsible for understanding and improving Mulberry's consumer experiences. This is a highly cross-functional role responsible for driving growth and profitability by activating and unlocking revenue opportunities for new and existing customers. The right candidate will lead the charge on developing a robust product strategy and leading the team on execution.

What You'll Do:

  • Be the go-to person across all stakeholders for the Consumer suite of products, communicating deep knowledge of your product’s users, value propositions, metrics and north star strategy.
  • Collaborate with stakeholders across Partnerships, Operations, Engineering, Design and Data Science to define and drive product strategy for consumer products.
  • Define and execute on product features through understanding of user flows, creation of product specs, wireframes and stories and running Agile software sprints.
  • Help the product development teams diagnose both technical and UX problems, and roll up your sleeves in pushing towards positive outcomes

What We're Seeking:

  • At least 2-4 years of relevant product management experience
  • Highly collaborative, with a proven ability to lead cross-functional product initiatives from strategy to execution to optimization
  • Knowledge of product discovery methods and applications in the D2C/Consumer dimension. Knowledge of eCommerce a major plus.
  • Bias for action - adept at using data and customer research to inform decisions and making appropriate trade offs to ship features our customers will love.
  • Strong verbal and written communication skills
  • Ability to thrive in a fast-paced, entrepreneurial, start-up environment

Benefits and Perks:

  • Competitive Salary 
  • Equity
  • Full Benefits 
  • Unlimited Paid Time off
  • Strong, vibrant, and fun culture, with lots of outings!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • IntercomEmail
    • SendGridEmail

Location

250 Hudson Street , New York, NY 10013

An Insider's view of Mulberry Technology

What’s the vibe like in the office?

The Mulberry office is the epitome of work hard, play hard. Everyone is hands on in getting things done, all ideas are welcome and learning is always encouraged. But there’s always time for a laugh and they make sure we have plenty of opportunity to connect with each other and understand the “bigger picture” we contribute to.

Christine

Partner Success Manager

What does your typical day look like?

Mornings are for black coffee & reading. We start the day with creating new features while other times we address feedback. Being in a product-driven environment, I work in our customer application by constantly improving to provide polished & effective tooling. The team is great, we crack many jokes and have plenty of fun in our new challenges.

Eloy

Frontend Engineer

How does the company support your career growth?

I made the transition to the startup space two years ago. In the last two years, Mulberry has given me the opportunity to grow both personally and professionally. Furthermore, I have learned how to work in a fast-paced environment, work cross-functionally, and work with a diverse group of people.

Gina

Operations Associate

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development with the Co-Founder, and all team members
-Equity
-Full Benefits
-Unlimited Paid Time off
-Gym on-site
-Strong, vibrant, and fun culture, with lots of outings!
-Unlimited snacks, pool table, and an awesome rooftop deck!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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