Product Operations Associate

| Greater NYC Area
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About TrialSpark

TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. To combat this industry problem, TrialSpark has built a technology platform that optimizes all aspects of a clinical trial, enabling faster and more diverse study enrollment and better patient experience.

TrialSpark recently raised their Series C, and is putting the capital to work by  in-licensing and co-developing drug programs through in-house development, joint ventures, and NewCos. Together with doctors, patients, and communities, TrialSpark is working to develop the treatments of tomorrow.

About the Position: 

  • Ensuring that product users (customers and customer-facing teams) are equipped with the resources required to support new features by creating communications, training material and documentation (e.g. how-to guides, videos, release newsletters).
  • Facilitating user research and discovery by reaching out to users, scheduling sessions and coordinating agendas, interview plans, and synthesis sessions with Product Managers, Designers, etc, and publishing notes and insights to a centralized repository
  • Establishing a process and implementing tools for collecting and cataloguing product feedback and requests at scale
  • Assisting customers and internal teams to test, reproduce issues, perform triage, and submit tickets to Tech Service Desks, as well as surface insights about product usage for future improvements
  • Ensuring stakeholders are well-informed of critical product updates through newsletters, roadmaps, and other communications
  • Working with product team and stakeholders to understand and project-manage releases against launch plans
  • Developing, managing, and continuously improving processes between product, engineering and study team stakeholders to work more efficiently and effectively

Relevant Experience:

  • Have had full-time or internship experience (1-4 years total) working in a fast-paced, high-feedback environment; professional experience is especially useful from consulting, customer experience, product, engineering, technical project management, program management, QA, or user research
  • Have excellent organizational skills and attention to detail
  • Are comfortable operating at the intersection of internal vs external stakeholders, and technical vs non-technical
  • Have strong analytical and problem-solving skills
  • Have a track record of rolling up your sleeves and doing whatever it takes to get things done
  • Have strong verbal and written communication skills
  • Value feedback; are self reflective
  • Nice to Haves
    • Experience working with teams that ship software
    • Computer Science/STEM background or interest
    • Experience with issue tracking systems (e.g. JIRA)
    • Experience with software QA
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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