Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

Product Operations Associate

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We're looking for a Product Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role on the Product Operations Team, you'll work closely with cross-functional teams to translate our product strategy into action by enabling our provider customers to adopt and extract value from new products and features. You’ll play a critical role in shaping and executing on rollout strategies of new products and features to our core products (e.g., Electronic Health Record, Practice Management System, Patient Portal, etc.) to support the change management for our customers.  

In addition, you'll also:


  • Become an expert on our products and workflows, end users and decision-makers
  • Partner with cross-functional teams to develop and lead the rollout strategy and execution of new feature or product launches in a timely manner
  • Develop a customer-centric launch strategy that appreciates and mitigates potential user change management considerations and/or risks 
  • Be the voice of internal and external customers by synthesizing feedback into actionable themes, advocating for needs, and achieving buy-in from stakeholders to achieve goals 
  • Collaborate closely with Product and Engineering to develop customer outcome metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams
  • Work closely with Training & Curriculum and Product Marketing on scaled internal and external enablement resources (user guides, in-app education, webinars, etc.) to support our end-users 
  • Post-launch, manage incoming customer feedback and issues and transition products/features to standard implementation and support channels


You’ll have a unique opportunity to closely work with and learn from Product, Design, Product Marketing and Customer Success teams to drive customer success. This role will also help shape how we build and scale cross-functional processes to support the rapid development of new features and products and the satisfaction of our customers. 

Who You Are

You’re a strategic and operationally-oriented thinker and a team player with 2+ years of operations, product, consulting or project management experience. You’re excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day.  You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • Bachelor’s Degree
  • 2+ years of operations, product, project management and/or consulting experience 
  • Excellent communication, organizational, and analytical skills 
  • Demonstrated experience managing cross-functional projects with cross-functional teams and project management, adapting to new challenges, flexing seamlessly between high-level strategy

Extra Credit

  • Experience working with technology and software
  • Experience working within healthcare industry

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 


We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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