Product Operations Associate

| Greater NYC Area

Flatiron Health is looking for an Associate to join our Product Operations team. Our team’s mission is to partner with cross-functional teams to translate our product vision into action by enabling our provider customers to adopt and extract value from our new features and products. This team plays a critical role in building and scaling thoughtful, customer-centric operations to support the satisfaction of our customers and the rapid growth of new features and products.

In this role, you will lead and oversee the rollout of new features in our Electronic Health Record (EHR), Practice Management (PM), and/or Patient Portal software in close collaboration with Product, Design, Product Marketing and Customer Success teams.  This includes building rollout strategies and timelines, as well as managing the day-to-day execution of the project(s) in close collaboration with cross-functional teams.

We’re looking for a candidate who has a collaborative spirit, has an operational mindset, is excited to learn and iterate, can flex between high-level strategy and detailed execution, eager to own and take initiative, and has experience leading complex, cross-functional projects. Candidates will have strong product instincts and exceptional project management, communication, and collaboration skills.

Responsibilities

  • Become an expert on our Provider products and workflows, end users and decision-makers
  • Partner with cross-functional teams to develop and lead strategy and execution of new feature or product launches and timelines
  • Lead and manage beta programs for new features alongside Product; collect and synthesize customer feedback (“voice of the customer”) into actionable themes, and prioritize work
  • Collaborate closely with Product and Engineering to develop adoption metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams
  • Post-launch, manage incoming customer feedback and issues (blockers to steady state) and transition products/features to standard implementation and support channels
  • Contribute to front-end testing and troubleshooting, helping maximize engineering capacity when possible
  • Work closely with Training & Curriculum and Product Marketing to develop scaled internal and external enablement resources (user guides, in-app education, webinars, etc.)
  • Develop broader infrastructure and processes across relevant teams to support rapid development and rollout of new features and products

Requirements

  • Experience: 2+ years of experience in healthcare, consulting, operations or project management at a fast-paced software environment.
  • Collaboration: comfortable with stakeholder management, pressure-testing assumptions and leading teams through challenging decisions to arrive at the best outcome, has a “get things done” attitude and is scrappy when we need all hands on deck
  • Communication exceptional project management and communication skills (written and verbal).
  • Ambiguity: can flex seamlessly between high-level strategy (build the playbook) and in the weeds detail (willing to sit on the floor) as this initiative and the operations around it grow and evolve.
  • Product: strong product instincts with a desire to understand our products and customers deeply.


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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