Product Operations Associate/Manager, RCM Product & Workflows

| Greater NYC Area

The RCM Operations function at Flatiron Health plays a critical role in the deployment of new products, workflows and features to our community oncology practice customers. The goal is to build and scale operations that result in the adoption and satisfaction of our products and services for our RCM customers as well as for our RCM Service Delivery Team (Business Process Outsourcing vendor). The Revenue Cycle Management (RCM) offering is focused on building and scaling the operational infrastructure needed to support the rapid development of RCM products in OncoEMR and OncoBilling. This role presents a unique opportunity to focus on workflow design, operational problem-solving and product operations within the context of several stakeholders: community oncology practices, cross-functional internal teams, and service delivery team partners.

As an associate/manager, you will collaborate with the Product Operations, Product, RCM Engagement Managers, RCM Service Delivery, Marketing, and Customer Success Teams to release new product features, drive product adoption, design best practice RCM workflows for new products and build operational infrastructure along the way. You will become an expert on Flatiron’s rapidly growing RCM initiative. Strong candidates will have a collaborative spirit, experience leading operations spanning multiple stakeholders, outstanding problem-solving and communication skills, and strong product instincts.

ResponsibilitiesProduct Advisory & Rollouts

  • Become an expert on our practice management products (OncoBilling and OncoEMR, to start), RCM workflows, end users and decision-makers.
  • Partner with a cross-functional team, develop and lead rollout plans and timelines, beginning with a MVP and iterating to develop the gold standard for rollouts. Collaborate with Product Operations on rollouts impacting the broader Oncobilling and OncoEMR networks.
  • Develop broader infrastructure and processes across relevant teams to support rapid development and rollout of RCM features.
  • Contribute to front-end testing; partner with engineering to ensure we’re building the right sets of automated tests.
  • Support Product in leading and managing beta programs; collect and synthesize customer feedback (“voice of the customer”) into actionable themes and work tickets.
  • Post-launch, manage incoming customer feedback and issues (e.g. blockers to steady state) and transition products/features to scaled implementation and support channels.

Workflow Design

  • Design best practice workflows for customer and Service Delivery team on new products.
  • Develop customer-facing and Service Delivery Team documentation.
  • Collaborate with Engagement Managers, BPO Operations Manager and Service Delivery Team to develop and drive product adoption to ensure adherence to best practice workflows on new products.

Requirements

  • Operationally-minded person interested in engaging directly with service delivery partners, community oncology practices and collaborating with Flatiron’s provider-facing teams for product rollouts and engagement.
  • Ability to explore and interpret process workflows and data to synthesize pain points and identify technology solutions
  • Experience: 2-5 years of experience. Background in healthcare, consulting, operations or project management at a fast-paced SaaS environment.
  • Collaboration: comfortable with stakeholder management, pressure-testing assumptions and guiding teams through challenging decisions to arrive at the best outcome.
  • Exceptional project management and communication skills (written and verbal).
  • Horsepower: has a get things done attitude at a fast pace and be scrappy when we need all hands on deck.
  • Product: strong product instincts with a desire to understand our products and customers deeply. 


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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