Loyalty | Product Operations Lead

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This role is remote, with one required visit to your designated home office per quarter.

Remote option is available for employees located in the following states; AZ, CO, CT, FL, GA, IA, IL, IN, LA, MA, MD, MI, MS, MT, NC, NJ, NV, NY, OH, OR, PA, SC, TX, TN, WA, WV, and Washington D.C. (States subject to change at any time)

Home Office: Las Vegas, NV

With William Hill now a part of Caesars Entertainment, we plan to lead the pack by delivering products our customers love to use! As Caesars/William Hill, we operate sports betting in 18 U.S. jurisdictions and have partnerships with the biggest leagues and media companies in the country including, the NFL, MLB, NBA, NHL, ESPN, and CBS Sports. Marking a major milestone in American sports history, we opened the first-ever sports betting venue within a professional United States sports facility, the Caesars Sportsbook at the Capital One Arena in Washington D.C. Partnerships like this are positioning our business to skyrocket as sports betting continues to expand across the country and our customers get a taste of the action.

On the Technology side, we’ve built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We’re looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!

As the Product Operations Lead you will:

  • Track, lead, and provide progress updates on key operational improvement initiatives in the department.
  • Define processes where none exist.
  • Propose organizational improvement initiatives that complement the Agile process.
  • Be a leader within your requirements area, delivering the organizational vision.
  • Oversee the project portfolio for your requirements area.
  • Ensure that delivery is aligned to business targets and the technical roadmap.
  • Improve the efficiency of the software delivery process.
  • Manage relationships with key technology vendors.
  • Own the Capex/Opex reporting for your requirements area.
  • Track the hiring process for open roles within your requirements area.
  • Track and report on the progress of the team’s quarterly OKRs; course correct when necessary.
  • Create and track KPIs to measure the success of the team’s processes.
  • Act as an escalation point within your requirements area, working with technical and non-technical stakeholders to identify and agree to options that resolve issues within a project.

What you will need:

  • 10+ years of technology management, program management, product management experience within a technology organization
  • Detailed knowledge of IT delivery processes and approaches in use across the market, i.e. Agile, Scaled Agile, LeSS
  • Experience leading large, cross functional programs or initiatives
  • Experience in process management and process improvement, specifically within a Product Organization
  • Ability to build trusting relationships with your colleagues
  • Lead without hierarchy; you are a go-to person in the organization and must be able to lead through influence
  • Strong customer focus recognizing internal and external customers, demonstrating a thorough understanding of customer needs
  • Ability to focus on strategic goals and objectives while dealing with operational issues




William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws.  William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.




Essential Functions/Exposures:

  • Must be able to sit for extended periods of time                                          
  • Must be able to type and talk on the phone for extended periods of time                                   

  



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Partnered with a panoramic view of downtown Manhattan, Caesars' Hybrid office is located in the heart of Jersey City's Business District.

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