Product Operations Manager at Cockroach Labs

| Greater NYC Area
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Databases are the beating heart of every business in the world.

Cockroach Labs is the team behind CockroachDB, the ultra-resilient SQL database for global businesses. We strive to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to Make Data Easy. Are you ready to aim high and build to last?

The Role

We are looking for a Product Operations Manager to join the Product team at Cockroach Labs. In this role, you will work closely with the Chief Product Officer to streamline the product development process. You will do this by identifying, planning, and implementing processes to maximize organization efficiency and increase the adoption and awareness of our products. 

You Will
  • Create a communications strategy to help the rest of the organization understand the direction of Cockroach Labs product development and the success we are having in the market. This means doing things like calendar analysis to determine if the Product department has the right touchpoints with the right teams, curating all-hands meeting topics, and recruiting speakers for Product town halls.
  • Manage our process for centralizing what we've learned from our customers so product managers can de-risk the product development process and other organizations -- like Engineering, Marketing, and Education -- can coordinate their activities.
  • Manage the executive-level reporting for Product, creating dashboards and presentations that will be used for board and executive meetings.
  • Work across Cockroach Labs leadership on strategic initiatives as they arise. Example projects include creating a strategy to drive adoption for pre-release products, designing and implementing a process to integrate Product-sourced leads with Salesforce, and partnering with Engineering to move our Product-development process to Jira.
  • Manage and report on the Product content calendar, ensuring that we are producing technical content that excites developers while sharing best practices across the team to maximize awareness.
The Expectations

In your first 30 days, you will get up to speed on Cockroach Labs and its culture, building the relationships you need to develop cross-organization influence. You will start to understand the core product development goals and processes we have in place, as well as the context behind them. You will learn how to use our BI platform to answer basic questions about awareness and adoption.

Within 90 days, you will be fully integrated into the team. You will own the major Product processes while working closely with the Chief Product Officer to develop hypotheses on areas where we can improve alignment and efficiency. Finally, you will participate in editing the board briefing document, helping to ensure that we have a complete picture of our contribution to the business and being transparent about the highs and the lows for the quarter.

You Have
  • A STEM or business background with 3+ years experience working in an operations role.
  • Comfort using quantitative and qualitative data to identify themes, prioritize issues, and communicate key takeaways to cross-functional teams to inform the direction of the product.
  • A track record of leadership and broad organizational impact.
  • Excellent communication skills.
  • Strong organizational skills and are comfortable fostering collaboration with a variety of stakeholders to ensure that our product releases and major initiatives are successful.
  • The ability to juggle multiple projects and requests simultaneously.
The Team

Reporting to Nate Stewart, Chief Product Officer

Nate is responsible for the overall product strategy and the activities required to guide Cockroach Labs to product-market-fit. As a former engineer, Nate has seen how the challenges of working with data in unreliable, distributed environments often hinder developers from building great things. Nate joined Cockroach Labs to help companies avoid that pain once and for all. Before joining Cockroach Labs, Nate led the Web and Mobile application teams at Percolate, a marketing SaaS company that was later acquired by Seismic. He also worked as a Cloud + Enterprise product manager at Microsoft during their transition to a cloud-first strategy. Nate has a BA in Computer Science from the University of Michigan and received his MBA from MIT, where he won the MIT $100k Business Plan Competition. When he’s not at work, Nate can be found spending time with his family, playing tennis, or reading a book from his Goodreads queue.

Our Benefits
  • 100% health insurance option (for you and your dependents!)
  • Paid parental leave (with baby bucks)
  • Flex Fridays
  • Flexible time off & flexible hours
  • Learning and Development budget
  • Relocation support

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • ReactLibraries
    • ReduxLibraries
    • CockroachDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • AirtableManagement

Location

53 W 23rd St , New York, NY 10010

What are Cockroach Labs Perks + Benefits

Cockroach Labs Benefits Overview

Flexible Working: You are free to arrange your work schedule to meet your individual circumstances.

Free Fridays: One day a week, focus on what drives and motivates you outside of your core work responsibilities. Dedicate time to a community project. Spend a day at home with the kids. Work on the next super feature. We’re convinced that providing adults with time to be creative outside of their day-to-day work yields better results.

Food for All: We provide food throughout the Cockroach Labs work week (Mon-Thu) and grab dinner twice a month as a team at one of NYC’s outstanding restaurants.

Events
 and Outings: Once a quarter we enjoy some downtime as a team, whether it’s catching the latest blockbuster, picnicking in Central Park, or strolling through a museum for inspiration.

Team Trips: Twice a year we voyage beyond Manhattan’s shores. These might be trips to the Caribbean or to the mountains. The connections made in these environments build friendships and deepen the ties which make working together fun and productive.

Flexible Time Off: We care about productivity, not face time. Take time off when you need it.

Learning is Good: We provide $1500 annually to support learning and development through workshops, conferences, and networking events.

Health & Retirement: 100% health insurance coverage for you & your dependents; One Medical membership; Gym discounts; free Citibike membership; 401(k).

Culture
Volunteer in local community
Cockroach Labs does at least two bi-annual team-wide volunteer days, partners with BUILD NYC, and for every referral that gest hired, we donate $2,500-$5,000 to the referrers charity of choice.
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
100% Company-sponsored Medical, Dental, Vision, Basic Life, AD&D, and Disability Insurance for You, Your Spouse, Partner, and Dependents.
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity compensation is determined by the impact we expect an individual to have in their role paired with the risk that earlier employees took in joining the company.
Child Care & Parental Leave Benefits
Generous Parental Leave
8-12 Weeks of Family Leave + $500 Baby Bucks
Flexible Work Schedule
Cockroach Work Week: In-office Monday thru Thursday, with the option to work remotely on Fridays. Core Office Hours: 10am-4pm (except Tuesday Team Meeting from 5:00pm-6:00pm)
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Pre-tax Commuter Account & Paid Citi Bike Membership
Company Outings
Monthly Company Activities & Bi-Annual Company Trips
Free Daily Meals
Lunch Monday thru Thursday & Team Dinners Every Other Tuesday
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Relocation Assistance for You and Your Family to Move to NYC
Professional Development Benefits
Job Training & Conferences
$1500 Learning & Development Stipend + $1500 for Associated Travel
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program, Career mentoring.
Continuing Education stipend
We offer $2500 annualy for continuing education.
Time allotted for learning
Acme Co. allows employes to set aside 20% of working hours for learning.
Online course subscriptions available
Customized development tracks
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