Product Operations Senior Manager

| Greater NYC Area
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We're looking for a Product Operations Senior Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

Reporting to the Director of Product Operations, your top responsibility is to ensure that our cross-functional teams are able to translate our product strategy into action by enabling our customers to adopt and extract value from new products and features. You will become the company’s top subject matter expert in shaping and executing rollout strategies for new products and features across our core product lines (e.g., Electronic Health Record, Practice Management System, Patient Portal, etc.) to best support the change management for our customers. In this role, you will primarily oversee the work of Product Operations Associates on their feature rollouts but also partner yourself with Product, Design, Marketing, and Customer Success teams to rollout certain features across the business. You will also continue to improve our ability to deliver quality customer experience on new feature rollouts.

In addition, you'll also:

  • Become an expert on our products and workflows, end users and decision-makers
  • Help shape how we build and scale cross-functional processes to support the rapid development of new features and products and the satisfaction of our customers
  • Independently drive and guide your direct reports through: 
    • Partnering with cross-functional teams to develop and lead rollout strategy and execution of new feature or product rollouts in a timely manner
    • Developing customer-centric launch strategies that appreciate and mitigate potential user change management considerations and/or risks 
    • Becoming the voice of internal and external customers by synthesizing feedback into actionable themes, advocating for needs, and achieving buy-in from stakeholders to achieve goals
    • Collaborating closely with Product and Engineering to develop customer outcome metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams
    • Working closely with Training & Curriculum and Product Marketing on scaled internal and external enablement resources (user guides, in-app education, webinars, etc.) to support our end users
    • Post-launch, managing incoming customer feedback and issues and transitioning products/features to standard implementation and support channels
Who You Are

You're a self-starter with 5+ years of operations, product, consulting and/or project management experience and sound strategic and operationally-oriented thinking. You are a team player with strong people management experience. You’re excited by the prospect of rolling up your sleeves and adapting to new challenges to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

  • You have a Bachelor’s Degree
  • You have 5+ years of operations, product, project management and/or consulting experience 
  • You have 1-2 years of people management experience 
  • You are a storyteller with excellent communication, organizational, and analytical skills 
  • You have the ability to effectively identify what’s important and prioritize competing workstreams
  • You have an entrepreneurial mindset and demonstrated ability to deliver results
  • You have demonstrated strong experience in people management
  • You are able to work cross-functionally in a matrixed organization, with particular skill in managing and negotiating with internal stakeholders to drive maximum efficiency
  • You are able to intake diverse inputs and opinions and align stakeholders on a path forward
  • You are highly adaptable to new challenges and able to flex seamlessly between high-level strategy and execution work required
Extra Credit
  • Experience working with technology and software
  • Experience working within healthcare industry
Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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