Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact .
Job Description
Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, tv, movies and more. We work hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
The Product Owner, ITSM will be part of the Reliability & Performance team and will oversee the product and project roadmap for the delivery of the software systems used by the Direct-to-Consumer Technical Operations group to maintain daily operations for the business unit. Such applications include Service Management (ServiceNow), Event Management/AIOps, monitoring, dashboards, etc... The Product Owner will participate in project scoping & scoping, backlog management, requirements definition, and product validation, among other tasks.
Responsibilities include but are not limited to:

• Be the Subject Matter Expert in ServiceNow, it's capabilities and features, especially those modules that are currently deployed in our instance.
• Own the end-to-end for delivery of ServiceNow, including project scope, design and implementation.
• Manage the backlog for all ITSM tooling and ensure that stakeholder requirements are being met and status communicated.
• Work closely with project and program managers to ensure that plans properly account for all relevant engineering activities and their associated timelines.
• Develop and provide user training materials to facilitate the onboarding of new staff as well as the introduction of new tools and features to existing tools.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or relevant experience.
• 5+ years experience as working in Information Technology Service Management
• 2+ years experience in leading the implementation of ServiceNow or other ITSM products
• Deep understanding of the SLDC as well as operating Agile-like teams.
• Ability to advocate for change and influence decisions to support remediation goals
• Comfortable balancing technical and business stakeholder requirements, comfortable with pivoting quickly and relentless committed to quality in all deliverables.
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.
• Must pass a background investigation
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
  Desired Characteristics
  • Experience with a digital media direct-to-consumer business highly preferred
  • Data driven
  • Ability to understand large complex software systems and their interdependencies.
  • Availability to travel as required.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000; bonus and long-term incentive eligible
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.