Product Specialist - Enterprise IT

| Greater NYC Area
Who We Are
Neverware is the developer of CloudReady, the highly secure, fast, and modern operating system that runs on almost any hardware. Launched in February 2015, CloudReady garnered immediate attention by giving budget-strapped schools a way to turn old, slow computers into fast, reliable devices that deliver the same experience as a Chromebook. Several years and one million installs later, CloudReady is the OS of choice for innovative organizations and IT teams eager to embrace the future of computing and eliminate the hassle and expense of legacy operating systems. Thousands of schools, businesses, and consumers in 127 countries around the world use CloudReady daily via our Education, Enterprise, and Home Editions.
With offices in New York and London, Neverware has been featured on Crain's 100 Best Places to Work in New York City in 2019 and 2018, was named #8 on Built in NYC's Best Small Places to Work in NYC, and was the winner of the 2018 TIMMY Award for Best Startup in New York. Neverware’s investors include Google LLC, Khosla Ventures, General Catalyst, and Rethink Education. Our partners include Google, Microsoft, Amazon Web Services, Samsung, and more.
What You Will Do:
Every technology is great on paper, but IT admins know an OS doesn’t exist in a vacuum - to be useful, it must interact in complex and evolving ways with networks, applications, peripherals, and other services. As Neverware’s Product Specialist in Enterprise IT, your mission will be to establish an unwavering commitment to understanding and addressing those real-world challenges.
You’ll build our expertise in how CloudReady intersects with enterprise IT environments and ensure that knowledge gets factored into every decision Neverware makes. You’ll accomplish this by building and documenting an ever-growing internal reference library of IT software and infrastructure, and by partnering with colleagues to understand the needs of IT admins and how CloudReady can best be used in their environments.

Responsibilities

  • Build, document, and groom an ever-growing reference library of IT infrastructure, focused on the most popular and critical tools used by CloudReady customers
  • Assist and guide engineering work, QA testing, and bug reproduction wherever CloudReady’s interface to other infrastructure is a factor
  • Combine your own expertise, feedback from other teams, and first-hand experimentation to establish and document IT best practices for CloudReady customers
  • Serve as the internal voice for CloudReady’s most technical customers, enterprise IT Admins, staying informed through interviews, research, and hands-on experience 
  • Contribute strategic insights about markets, industries, and verticals where IT environments or needs can be a good fit for CloudReady

Qualifications

  • Established professional experience in IT administration
  • Significant experience with from-scratch deployments of IT infrastructure or services, from research to production
  • Experience with a wide variety of end-user-computing technologies, especially the worlds of Microsoft Active Directory and Citrix VDI
  • Knowledge of enterprise networking, both hardware and software
  • A strong desire to continually improve and meet challenges. You don’t know the meaning of “maintenance mode”
  • Meticulous attention to detail, especially in documentation

Bonus

  • Familiarity with Linux, Chrome OS, and the wider OS market
  • Comfort with both local- and cloud-based tools
  • Experience with change-management and end-user training

Neverware is an equal opportunity employer. We will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • PythonLanguages
    • JIRAManagement
    • SalesforceCRM
    • PardotLead Gen

Location

112 W 27th St, New York, NY 10001

An Insider's view of Neverware

What's something quirky about your company?

Our annual Iron Chef competition is a fun 2-weeks that brings the team together with great food and healthy competition, and is truly indicative of our food-loving culture.

Eric

Head of Talent

What are Neverware Perks + Benefits

Neverware Benefits Overview

Yes, we may have a casual work environment, but we’re professionals, and we’ll treat you like one too. We don’t have set working hours, or a dress code, or set vacation or sick time. Instead, we focus on results. We’ll give you autonomy and room to run, with the caveat that honesty and transparency are baked into our DNA. We meet weekly on Monday mornings for each department to review relevant stats, numbers, and updates. There are daily stand-ups for teams to check in with each other. And each month at our company meeting, we review big picture items, including our sales results and our company finances.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have a video game cabinet in the back, a monthly board-game night and the team regularly plays Dota together.
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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