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Product Specialist

| Greater NYC Area

About AlphaSense:

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

Role Responsibilities:

The product specialist role marries the technical knowledge of our solution with a deep understanding of the markets to ensure that users, across all of the segments and business units that we work with, are realizing maximum value from the platform. The team is heavily relied upon to contribute to both growth and retention initiatives by helping maximize prospect and customer health. In order to learn our business and customer inside and out, this team also acts as our first line of support, which maximizes user exposure. Because of the extensive exposure that product specialists have with clients, they’re also in a prime location to partner with our product management and engineering teams in determining future product developments that will resonate with the market. The product specialist role is an excellent launching off point for a career that will grow as quickly as our high growth start-up. Tasks include:

Customer health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations and product consultations.

  • Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
  • Customer Support: Product specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed, and will retain their position as the customer’s point person through resolution.
  • Content generation: Product specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
  • Product Direction: Because of our product specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).

The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Candidate Requirements:

  • Experience with research technology, financial information / data, or investment research services, along with a basic understanding of fundamental research and analyst workflows
  • A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
  • Ability to distill and explain complex issues in simple terms
  • An intelligent, articulate, consultative and confident client facing professional
  • Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
  • Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
  • Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
  • Outstanding oral, written and presentation skills
  • Ability to comfortably communicate at both senior executive and analyst levels
  • Effective time management and task prioritization when under pressure
  • Ability and interest to work autonomously, and for a small fast-growing company. Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company’s success
  • Bachelor’s Degree
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

We are in the center of everything! We have a green market, restaurants, shops and more! Subways: N, Q, R W, L, 4, 5, 6 are within a block!

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Customer Success

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
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