Product Specialist

| Greater NYC Area
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Who we are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

The Job

Payroll compliance and the employee benefits administration are critical components of our offering and this role will be a pillar in ensuring that our customers and prospects have the right information when making decisions. As a Product Specialist, you’ll help educate potential and current customers on our different product pillars: HR, compliance, benefits administration and payroll. The benefits we administer for our customers include, but are not limited to, health, life, 401(k), workers’ compensation, and short and long term disability insurance. You will work closely with the Sales team in engaging and interfacing with both prospects and customers. You will work closely with the Product and Product Marketing teams to provide feedback from Sales that will help us make the best decisions around new feature enhancements and supporting collateral. 

This role will be a pivotal one where you will help not only educate potential new customers but also internal stakeholders, such as Account Executives as they become familiar with our product offering, employee benefit providers and state-specific payroll requirements. It will be a combination of hands-on training and relationship management where you will learn valuable cross-functional communication and data analysis skills.

The Product Specialist will work across many departments and have a background or familiarity with employee benefits administration, payroll compliance and sales or account management expertise. 

What you'll do
  • Participate in Justworks prospect or client presentations
  • Help prepare presentations regarding Justworks’ product offering for prospects or clients
  • Participate in client strategy discussions as needed
  • Deploy a wide variety of training methods
  • Help educate others on the Justworks platform, payroll compliance and regional partnerships with employee benefits providers
  • Collect, monitor and present data to support feature enhancements
  • Monitor and evaluate training program’s effectiveness and ROI, and report on them
  • Monitor and update training materials and sales support documentation in our internal wiki, as needed
Who you are
  • 5+ years work experience with 2+ in a sales or customer support role
  • Experience working cross functionally 
  • You are able to take complex things and explain them in a coherent manner
  • You love engaging with people
  • Experience in PEO, payroll and/or employee benefits is preferred 
  • Track record in designing and executing successful programs
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports and training manuals 
  • Strong computer and database skills
  • Proficiency to advanced in Keynote and/or Powerpoint and Excel
  • Bachelor’s degree

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

All positions are based at Justworks’ headquarters in the historic Starrett Lehigh building, which overlooks the Hudson River at 601 West 26th Street,

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Diversity
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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