Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.

The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 

If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

• Support the core freight-management software platforms that serve key customers in the freight transportation sector—shippers, carriers, dispatchers, drivers
• Drive seamless onboarding & post-onboarding experiences for Transfix customers learn Transfix’s products at a deep level and help customers do the same
• Learn what’s happening next with the product, and help customers prepare for the use of new features
• Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving or escalating issues
• Synthesize user issues into actionable steps by recording, enriching and delivering product feedback through standardized processes and coordinating with the Product & Tech teams
• Assist with product training and development with internal teams
•  Author, edit, publish and maintain an online knowledge base of known questions & answers for internal and external purposes

About you:

• You have at least 2 years of professional experience in a critical support function (product support, product operations, customers support) 
• You take pride in serving as the trusted voice of our customers during internal discussions
• You are passionate about solving problems for customers to achieve business goals - working cross functionally across teams
• You are an unstoppable force when it comes to support by proactively upleveling our documentation, new processes, feature advocacy, and automation
• You get things done - big or small - with little guidance and high attention to detail
• You are analytical, but also adept at developing recommendations with limited information
• You are an entrepreneurial self-starter, but also a wholehearted team player who people love to work with
• You can communicate seamlessly across verbal and written forms in a friendly, articulate and concise manner

Transfix is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):

-Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities 

-Building relationships among our employees, customers, and supporters that are reflective of our community

-Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership

-Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity

-Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice

Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfix’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.