Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Staples, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load at a time. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road. 

Transfix was named one of Forbes' "Next Billion-Dollar Company" in 2018.

Based in New York City, Transfix is backed by top VC firms including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau. The company has raised more than $78.5 million in funding.

The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 

If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

• Support the core freight-management software platforms that serve key customers in the freight transportation sector—shippers, carriers, dispatchers, drivers. 
• Drive seamless onboarding & post-onboarding experiences for Transfix customers
• Learn Transfix’s products at a deep level and help customers do the same. Learn what’s happening next with the product, and help customers prepare for the use of new features.
• Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving or escalating issues. 
• Synthesize user issues into actionable steps by recording, enriching and delivering product feedback through standardized processes and coordinating with the Product & Tech teams
• Assist with product training and development with internal teams. 
• Author, edit, publish and maintain an online knowledge base of known questions & answers for internal and external purposes.

About you:

• You have at least 2 years of professional experience in a critical support function (product support, product operations, customers support) 
• You take pride in serving as the trusted voice of our customers during internal discussions
• You are passionate about solving problems for customers to achieve business goals - working cross functionally across teams
• You are an unstoppable force when it comes to support by proactively upleveling our documentation, new processes, feature advocacy, and automation
• You get things done - big or small - with little guidance and high attention to detail
• You are analytical, but also adept at developing recommendations with limited information
• You are an entrepreneurial self-starter, but also a wholehearted team player who people love to work with
• You can communicate seamlessly across verbal and written forms in a friendly, articulate and concise manner

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.