Senior Director, Flamingo DTC at Harry's Inc.

| Greater NYC Area
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About the Role

We are looking for an entrepreneurial, customer-centric leader to spearhead the next phase of our DTC business—a key priority for both Flamingo and, more broadly, Harry’s Inc. This role will focus on driving inspiring strategy vision for our DTC business, and translating it to a roadmap that helps us create a best-in-class end-to-end experience. The DTC Senior Director will be leading a best-in-class team overseeing strategy and execution for digital product/retention, growth marketing (acquisition), and customer experience (CX).  

We are looking for someone who is motivated by owning their P&L and accomplishing the goals that drive its growth, through a process of continuous test-and-learn, true innovation, and collaborative work. This person should also be driven by achieving growth through their team, focusing deeply on coaching to arrive both at team development and business outcomes.  

This role is highly collaborative so we are looking for someone who is energized by partnering across the team and broader organization to drive great outcomes for the brand and the business.

Reporting to the Flamingo GM, you will be a key leader for the Flamingo brand, helping define our overarching brand goals and strategy. 

What you will accomplish:

  • Help accelerate Flamingo’s DTC business by building out the customer experience across the funnel with continuous big bets and customer-centric ideation
  • Responsible for managing the DTC P&L, including forecasting & reporting, setting up priorities, allocating resources and driving strategies to meet our big ambitions for the channel 
  • This role will manage and develop digital product, acquisition, and customer experience teams, pushing their thinking, supporting their development, and building out the team thoughtfully to support smart growth.
  • Closely partner with leaders on the Flamingo team and across the organization to drive strategy for the DTC business and the brand at large, including:
    • The creative team to ensure rapid, best-in class creative development
    • Brand management and brand marketing to drive DTC-first physical product innovation and bring to life our bigger body care vision
    • Engineering, analytics and distribution to align on priorities, secure resources and consistently improve on processes to support strong and efficient ways of working 
  • Guide digital product/retention initiatives by supporting the team in improving customer experience and site monetization through initiatives such as conversion rate optimization, subscription improvements, CRM build out, etc.
  • Support growth marketing team in optimizing existing channels, testing and learning into new ones (online & offline), evolving our attribution methodologies, and supporting Inc.-level goals (e.g., retail attribution) 
  • Play an active role as a leader within the Flamingo leadership team and as an Inc.-level DTC leader 

This should describe you:

  • 8+ years of experience in eCommerce, with a deep expertise in digital product
  • Experienced team leader and developer of people: You have a passion and talent for coaching and developing a team
  • A natural passion for identifying consumer needs & a track record of building best in class, customer-first digital experiences
  • Strong collaborator and overall team player. You take pride in the wins of the collective and are excited by helping to improve team processes 
  • Highly analytical, structured thinker who can dive deep on the details, find ways to simplify, and communicate concise ideas and strategic vision effectively to stakeholders
  • A leader that can operate at all levels, thinks expansively and bold as well as being willing and excited to roll up their sleeves when needed
  • Creates a culture of innovation and encourages smart, calculated risks. To you, there’s nothing more exciting than a new challenge

About Flamingo

Flamingo designs body care products for daily routines and self-care rituals. With an award-winning razor, (also) award-winning shave gel, wax strips for face and body, and skin care products free from parabens, phthalates, and artificial dyes, Flamingo is a new kind of body care—one made for all routines and skin types, and fairly priced. 

Our products and campaigns have been covered by Vogue, Vanity Fair, Elle, and InStyle, and we’ve won major accolades from Allure (Best in Beauty), Essence (Best in Black Beauty), and Fast Company (Most Innovative in Beauty). We set aside 1% of sales to support nonprofits working to improve the physical, emotional, and mental health of women globally. 

Flamingo is available on shopflamingo.com, Target, Walgreens, CVS, Goop, and select grocery stores nationwide. 


Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • BrazeEmail

Location

Usually you will find us in West SoHo (NYC) or London. During the COVID-19 pandemic, we are work from flexible until at least January 2022!

An Insider's view of Harry's Inc.

What kinds of technical challenges do you and your team face?

As Harry's expands beyond razors, we are focused on building a platform that can support multiple brands, which is transforming our technical infrastructure. We're also collaborating with our data analytics team to better understand our customers, both present and future, and serve personalized and curated experiences to them.

Natalie

Software Engineer

What makes someone successful on your team?

Passion, creativity, and thoughtfulness—with a splash of silliness. You have to be willing to move quickly, test-learn, and be different (even if we fail sometimes)

Nicole

Head of Creative and Communications

How do you make yourself accessible to the rest of the team?

Each week my co-founder & I speak at our all-hands meeting, allowing us to openly share what’s on our minds. We host Q&As, Fireside Chats, Lunch N’ Learns, & I co-sponsor our Women’s Employee Resource Group, where I work with folks at all levels within the company.

Andy

Co-Founder & Co-CEO

How do your team's ideas influence the company's direction?

The People Team works to build and sustain a values-driven work culture that is centered around our employees by being progressive, fair and inclusive, and steeped in learning and development. We design and run thoughtful, people-first benefits and processes. We invest in our people's growth.

Nate

Executive Assistant to CPO and Head of DE&I

What are Harry's Inc. Perks + Benefits

Harry's Inc. Benefits Overview

We’re committed to providing our team with benefits that enhance their mental, physical, and overall well-being. Everyone has different needs, but we are happy to have benefits such as medical, dental, vision, FSA, as well as a 401K, access to Eden Health, and a quarterly wellness reimbursement. That's not to mention our bountiful snacks and catered lunch and breakfast once a week.

Culture
Volunteer in local community
We participate in local events such as charitable races and local school events!
Partners with Nonprofits
Every year, we set aside 1% of our sales to donate to charitable organizations that share our ambition to bring quality mental health care to men everywhere.
Friends outside of work
Eat lunch together
Intracompany committees
DE&I Council, PEPsquad (Office Culture), and our 6 Employee Resource Groups: Pride, African Ancestry Collective, The Advocates (Employees with Disabilities), All Equals, DNA, and Fuerza Latina
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our management team is a representation of our staff! We have a VP and C-Suite that is comprised of 50% women, and have hired from underrepresented communities throughout the leadership group.
Unconscious bias training
We partner with Paradigm to deliver yearly unconscious bias training, and supplement with the People team's own efforts.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
The Advocates, African Ancestry Collective, All Equals Women's Group, DNA (People of Color at Harry's), Fuerza Latina, and Pride at Harry's
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSAs are designed to stretch your dollars farther. These accounts trim off as much as 30% from your health care or dependent care costs because the money you put into an FSA comes out pre-tax.
Disability Insurance
Harry's automatically provides a certain level of coverage for you, plus you have the option to purchase additional insurance for yourself and your dependents.
Dental Benefits
We have two plans, one Standard and one Enhanced, with both plans covering preventative care at no cost.
Vision Benefits
Our vision plan has Warby Parker as an in network provider!
Health Insurance Benefits
We have three health plans based on your needs with varying deductibles, and no-to-moderate premium costs.
Life Insurance
Wellness Programs
We offer a variety of benefits - access to Eden Health, a Wellness Reimbursement Program, and a new fitness reimbursement program through our new medical provider.
Team workouts
Mental Health Benefits
Online and In-Person Mental Health resources, as well as Company wide mental health days!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Harry's provides our 401K through Betterment. We match 2% of contributions up to 4% of an employee's annual salary.
Company Equity
Every employee is offered a standard welcome grant of equity based on their level, with vesting over a 4 year period. Additionally, we have annual continuation grant bonus programs!
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid leave for all new parents, which applies to birth, adoption, and all paths to parenthood.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
"My Time" - a flexible time-off policy that includes vacation, sick, and personal time. Additionally, we offer 16 weeks of paid parental leave, plus four weeks of customized re-boarding
Paid Volunteer Time
You have the opportunity to volunteer up to five full days per year. We also set aside 1% of sales to go back to charitable organizations and causes.
Sabbatical
A four-week, fully paid sabbatical after five years at Harry's. Unplug, unwind, and come back refreshed and ready to tackle the next big challenge.
Paid Holidays
10 company-paid holidays per year.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Our casual dress code includes jeans, our comfy Harry's hoodies, and no judgement every day of the week. Dress up, dress down, feel comfortable.
Commuter Benefits
We offer pre-tax commuter benefits through WageWorks.
Company Outings
Harry's has an annual company-wide offsite, holiday party, and other celebrations based on our big milestones!
Stocked Kitchen
Other snacks and drinks are provided, not to mention cold brew on tap.
Some Meals Provided
We provide catered breakfast every Wednesday before our company-wide Team Meeting, and catered lunch every Thursday.
Happy Hours
Join the #happyhours slack channel to plan the next casual outing!
Pet Friendly
Harry's pet policy is dog-friendly daily.
Fitness Subsidies
We give $150 a quarter towards health and wellness.
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Our CEO's Jeff and Andy host quarterly AMAs during lunch! In addition, other teams will share out what they're working on as various share-outs, beer & learns, and lunch & learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have an incredible L&D program that allows you to use a yearly stipend for continuing education or other L&D-related expenses.

Additional Perks + Benefits

The best thing about Harry's is we're constantly improving based on employee feedback. Our employee engagement survey, plus consistent feedback loops with our employees means that every year we are getting better and better. In 2019 we implemented a 401k match, more transparent People processes, an L&D stipend, and much more!

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