Senior Director, Product (Member Experience)

| Remote | Hybrid
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Company Background:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. 

Recent awards include:

  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020)

We are looking for an experienced product leader to scale Maven’s member-facing products. You will own all products across Maven’s different tracks from family planning through pregnancy, postpartum and pediatrics across our global population of members. Reporting to the SVP, Product, you will partner closely with leaders across engineering, clinical, marketing, growth, strategy & operations to build out our member-facing strategy and products. Your focus will be on driving better health outcomes through an engaging human-centered experience.

As a Senior Director, Product at Maven, you will:

  • Deeply understand our members and why they use Maven—what problems do they encounter and what opportunities do we have to better achieve their desired outcomes? 
  • Lead the Product vision, narratives, and strategy for Maven’s member facing Products across the growing span of Maven offerings (e.g. maternity, fertility, and parenting & pediatrics) and identify new product areas that further Maven’s ability to impact health outcomes for our members
  • Hire and oversee a team of Product Managers, fostering team engagement and creating a team environment that helps each PM grow their careers at Maven
  • Building a unified member experience through a vision and strategy that is clear but enables your team to own their own product areas and roadmaps
  • Partner with Product leadership on Care Delivery and Platform teams to bring high quality care to our members and connect the systems that allow our providers to operate at top of license with Maven members
  • Work closely with senior leadership across Maven to ensure alignment and deliver on business needs while building a user experience that meets the needs of our members 
  • Define success outcomes and create systems that inform leadership on progress and success across your teams 
  • Support and scale Maven’s product operating rhythms in next phase of major growth

We’re looking for you to bring:

  • 10+ years of Product experience building digital consumer products throughout the entire product lifecycle
  • 6+ years of experience building and managing high-performing product teams with a track record of consistently delivering on roadmap commitments 
  • Strong product sense, basing decisions in data, user feedback and measurable impact
  • Experience leading and growing the careers of Product Managers over the course of multiple years
  • Ability to navigate to the the best solution in ambiguous situations, using empathy and candor to explain the rationale behind decisions 
  • Skill navigating executive stakeholders to reach the best business outcomes

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

  • Background in a healthcare-related or other regulated field

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
  • Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
  • Free One Medical membership
  • 401(k) plan
  • Unlimited paid time off
  • Monthly stipend for your choice of wellness benefits
  • Weekly stipend for a *free* lunch
  • One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
  • A variety of virtual team events such as musical performances, game nights & happy hours
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • gRPCFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • GitLabServices
    • Google CloudServices
    • FigmaDesign
    • ClubhouseManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail
    • BrazeEmail
    • HubSpotEmail
    • TerminusLead Gen
    • MozLead Gen

Location

While downtown NYC is home base—close to SoHo’s best spots, and subway and PATH trains—Mavens are everywhere thanks to our hybrid work model.

What are Maven Clinic Perks + Benefits

Maven Clinic Benefits Overview

In addition to these listed benefits, our Maven for Maven program offers all of our employees free access to Maven, reimbursement in Maven Wallet for costs related to egg freezing, fertility, adoption, or surrogacy, and a yearly credit to distribute to friends and family.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Including Black at Maven, Underrepresented Gender Identities in Tech (UGIIT), Somos (Hispanic-Latine at Maven), and LGBTQtiez. We also have less formal (by employee choice) employee cultural spaces.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Flexible scheduling and a $1k annual stipend for back-up childcare
Generous parental leave
16 weeks parental leave, plus a ramp-back plan with extra flexible work options for your first weeks back.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks

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