What's Clyde - Clyde is an end-to-end product protection platform that is rethinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout so we’re building products to deliver value at every stage of this relationship.

We are looking for a strategic and creative Senior Product Manager, who can lead development on our consumer claims and complete consumer platform. This role will own the Product team’s contribution to the end-to-end customer experience after the point of sale. Help us create a product experience that allwos consumers to seamlessly manage their devices and easily understand the complicated warranty process - all through a delightful user experience. This role encompasses the digital consumer experience as well as the merchant workflow tools and services to support the complete lifecycle of a customer's ownership journey.

Your vision will help Clyde create a holistic platform of services of which our consumer ownership ecosystem will sit on top of.

Candidates based in New York and/or willing to relocate are preferred. This role is temporarily based remotely.

An opportunity to...

• Develop a deep understanding of Clyde’s customer support and claim experience
• Become an expert on trends in customer care and retention and use that knowledge to shape the roadmap
• Lead end to end product development to drive customer CSAT and customer LTV in partnership with your dedicated tech team
• Partner across functions including engineering, design, sales, warranty, and claims ops to identify high leverage opportunities and successfully launch new Clyde product enhancements
• Define metrics for success and analyze the user impact of product features

Requirements

• 3-7+ years of product experience
• Track record of successfully launching and growing consumer software products and services
• Experience with building a customer support software, customer identity/profile product, or insurance claims experience
• Strong operational data skills and a general eye for data (SQL, building operational dashboards)
• The ability to turn ambiguous inputs into a hypothesis, then validate through qualitative and quantitative data
• Willing and able to work in a fast-paced, quickly changing environment
• Strong written and verbal communication skills

Benefits

Who are we?

Clyde is a product and design led organization founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, and a creative culture. We are building a really exciting company and can’t wait for you to join us.