Senior Product Manager, Consumer Experience

| Greater NYC Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Mulberry is disrupting the $50B product insurance industry with consumer-first product protection solutions built for ecommerce. Mulberry’s browser extension allows consumers to get free and affordable protection plans wherever they shop online, and retailers can embed protection offers seamlessly into their shopping experience to increase customer engagement and revenue. We are passionate about helping more consumers shop confidently, protecting their favorite products without the crazy markups and fine print gotchas all too common in the insurance industry. We are headquartered in NYC but have a hybrid office environment with teammates all across the US.

We recently launched a new, truly innovative, disruptive, and truly consumer-first product, Mulberry Chrome browser extension, that allows consumers to get FREE 12-month accident protection for any product they buy online. We are hiring a Senior Product Manager - focusing on building consumer experiences (remote anywhere in the US). Depending on the level of experience of the right candidate, this position can be at PM, Sr PM or Principal PM level. This position will report to the VP, Head of Product.

The Sr. Product Manager - Consumer Experience, will own the entire consumer experience on our dashboard where consumers activate their accounts, onboard to Mulberry’s authenticated experience, and stay engaged with additional features and services. This is a highly cross-functional role operating with one single north-star metric: increasing consumer engagement and revenue that we earn on our authenticated experience.

The right candidate has a proven track record in building successful D2C product experiences, highly strategic, extremely data-driven, has a strong consumer product sense, and excellent in written and verbal communication.

What You'll Do:

  • Be the go-to person across all stakeholders for how our consumer authenticated experience performs and how it delivers against the consumer engagement and revenue goals
  • Set the product strategy and define and prioritize the product capabilities and features through deep understanding of our consumers and their needs
  • Lead your PEDD pod to build product capabilities and features that will achieve your pod’s OKRs
  • Collaborate with cross-functional stakeholders such as Marketing, Business Development, Partnerships, Customer Success, Operations, Data Science, pricing, and external partners for positive outcomes.
  • Help build a data-and-hypothesis-driven product culture within your PEDD pod and in a broader Mulberry organization

What We're Seeking:

  • At least 3-4 years of relevant product management experience: preferably consumer PM experience
  • Solid experience in new product ideation, build new product from scratch, and conversion optimization
  • Highly collaborative, with a proven ability to lead cross-functional product initiatives from strategy to execution and optimization
  • Highly strategic, great attention to details, ability to connect the dots to form hypotheses and translate into product’s strategy and features
  • Bias for action - adept at using data and customer research to inform decisions and making appropriate trade offs to ship features to deliver values
  • Experience in eCommerce and/or fintech and insuretech
  • Strong verbal and written communication skills
  • Ability to thrive in a fast-paced, entrepreneurial, start-up environment

Benefits and Perks:

  • Competitive salary 
  • Equity in a rapidly growing Series B funded startup
  • Medical, vision, and dental benefits
  • 401k with company match 
  • Unlimited PTO (minimum 15 days off required)
  • Paid sabbatical after 3 years of tenure
  • 12 weeks paid parental leave
  • Strong, vibrant, and fun culture, with lots of virtual outings!
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Apache AirflowFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • SendGridEmail

Location

New York, NY 10003

An Insider's view of Mulberry Technology

How does your team reward individual success?

At Mulberry we use HeyTaco to celebrate individual achievements in a public Slack channel called #taqueria When giving a taco to another team member, we include relevant company values as hashtags. Gift cards are awarded to the two people who give and receive the most tacos each month.

Ley Ley

Sales Operations Manager

What does your typical day look like?

My typical day at Mulberry varies depending on the sprint. Discussing product requirements, implementing new features, doing code reviews, and mentoring other engineers are some of the several tasks I take on during my day here. Working with some of the brightest individuals is something that I look forward to everyday.

Waleed

Sr. Software Engineer

What are some things you learned at the company?

Coming into a scaling startup, I wanted to understand how sales insights drive product/content strategy, and I’ve definitely had the mentorship here to do so. From enterprise sales to understanding e-commerce, joining the Mulberry team has been a great way to gain expertise with fresh industry verticals, buyer personas, and business challenges.

Kate

SDR Manager

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

What projects are you most excited about?

.

Jaleh

VP, Finance

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Creating a great employee experience includes supporting employees with benefits that matter. Here are just a few highlights of the benefits we offer:

Competitive salary
Equity in a rapidly growing Series B funded startup
Medical, vision, and dental benefits
401k with company match
Unlimited PTO (minimum 15 days off required)
Remote/Hybrid Office
Home office budget for all employees
12 weeks paid parental leave
Paid sabbatical after 3 years of tenure
Strong, vibrant, and fun culture, with lots of virtual outings!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Mulberry has a culture council that comes together bi-weekly to plan and execute company-wide events that promote our values and culture. Most recently we hosted a game night!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Mulberry is a minority owned business with an incredibly diverse leadership team. 72% of our leadership is from underrepresented backgrounds. D&I is always top of mind for us!
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Dental plan premiums are 100% covered by Mulberry!
Vision Benefits
Vision plan premiums are 100% covered by Mulberry!
Health Insurance Benefits
We have a number of Health Insurance plans to match your needs whether you are single or have a family. Our employee plan covers the majority of the premium. We also offer an HSA.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Mulberry's 401(k) retirement plan matches 50% of an employee's contributions up to 4% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of parental leave for all caregivers at 100% pay, no matter your tenure.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Recharge with a 4-week paid sabbatical after 3 years at Mulberry, be sure to share photos!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

Although we aren't in a physical space at this time all of these perks are geared towards connecting our employees regardless of distance. Our goal is to strengthen our culture and keep the spirit of Mulberry alive!

More Jobs at Mulberry Technology24 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Content
Developer
new
New York
Sales
new
New York
Developer
new
New York
Operations
new
New York
Sales
new
New York
HR + Recruiting
new
New York
Operations
new
New York
Design + UX
new
New York
Marketing
new
New York
Sales
new
New York
Content
new
New York
Developer
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Marketing
new
New York
Sales
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Mulberry Technology's full profileSee more Mulberry Technology jobs