The Team & Role

SevenRooms is looking for a Senior Product Manager with a specialized focus on online ordering. In this role, you will be responsible for setting the direction of and driving strategic initiatives to ensure a cohesive consumer experience across our different software solutions. Your work will be rooted in building features that excite and delight diners as they navigate the SevenRooms platform.

The 7R Product team is a group of collaborative, fun, smart, self-starters who love to build and  are on a global mission to fundamentally transform hospitality forever. Product team members at SevenRooms can expect to build products that create a lasting impact on our business and the bottom-line of thousands of hospitality operators around the globe. We're passionate about building beautiful, data-driven products that are mission critical for the tech-enabled hospitality venues of the future. 

If you are passionate about building something truly differentiated in a high-growth environment, SevenRooms might be a great fit for you.

What You’ll Do

• Define business and product requirements for our Online Ordering capabilities
• Lead cross-functional teams to execute on product plans and to deliver results
• Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
• Identify our customers' needs and opportunities through data analysis, interviews, and research through quantitative and qualitative methods
• Research and understand customer requirements, operational impacts and needs, competitive offerings, cases from Customer Support, and translate these into feature specs or product improvements
• Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints

Who You Are

• 5+ years of B2C product management experience; 3+ years building B2C SaaS applications 
• Experience shipping successful products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement
• Experience working in Agile and knowledge of sprint planning & prioritization
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time.
• Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace.  
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

About SevenRooms 

SevenRooms is trusted by thousands of hospitality operators around the globe, from local independent restaurants to multi-concept hospitality groups like MGM Resorts International, Wolfgang Puck, Mandarin Oriental Hotel Group, Bloomin' Brands and more. Together with our clients, we power tens of millions of guest experiences across the globe every month.  

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. 

Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

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