Senior Product Manager, Customer Experience

| Greater NYC Area
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Noom has developed a psychology- and technology-powered behavior change platform that delivers results to our users. Now, we are working on building the tools to better equip our teams on delivering those results for a rapidly growing user base. We need a strong Product owner to work closely with our Customer Experience team, empowering them to provide exceptional service at scale. 

What You’ll Be Doing:

  • Work cross-functionally with product/engineering and our Customer Experience (CX) team to deliver an amazing, comprehensive, efficient customer experience to our users, using all channels available. 
  • Deeply understand our CX team's existing processes and tools, their genesis and value, syncing regularly with the team to gather their pain points, identifying areas of improvement, and prioritizing solutions with the highest impact towards our company objectives. 
  • Use data to inform and identify opportunities to streamline or automate using AI and machine-learning techniques across different CX initiatives, collaborating with our data scientists to generate hypotheses for experimentation while recognizing edge cases to build out comprehensive functional requirements. 
  • Serve as a fulcrum between the Product team and our CX team, becoming the company’s product domain expert and champion for CX. This role will report to the Vice President of Product.

What We’re Looking For:

  • At least 5+ years of overall experience as a strong PM and Senior PM, with a clear record of successful delivery and impact in collaboration with an engineering team.
  • Product management experience in a SaaS product or building internal tools, is a plus. 
  • Very strong critical thinking and analysis skills. Ability to take an ambiguous problem, use data-informed brainstorming, identify goals and clear metrics, and drive a team to deliver on those goals.
  • Good user instincts - experience working with design, user research, running experiments, and iterating on ideas to benefit end users. Some experience with direct-to-consumer products is a plus.

Noom Inc. is a leader in mobile health coaching. We combine the power of technology with the empathy of real human coaches to deliver successful behavior change. Our direct-to-consumer mobile applications have reached more than 45 million users worldwide-- and counting. We’ve leveraged our behavior change platform to incorporate the CDC’s Diabetes Prevention Program (DPP), and have expanded to programs for diabetes management, pre-hypertension, and hypertension. Our Engineering team is at the forefront of this challenge, solving complex technical problems that center around habits, behavior, and lifestyle. 

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Location

229 W 28th Street, New York , NY 10001

An Insider's view of noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

What are noom Perks + Benefits

noom Benefits Overview

In addition to full-time compensation, Noom’s full-time employees have access to early equity packages. With a growing international community, all Noom employees have the option to work remotely. Whether this means staying in your PJs all day or working from a remote island in the Carribean. Additionally, Noom employees receive access to comprehensive health insurance, and perks include daily lunch prepared in-house for employees at its NYC headquarters, weekly yoga sessions, weekly and monthly team bonding, an annual offsite, and more.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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