Senior Product Manager, Member Experience Growth
Our mission: to eliminate every barrier to mental health.
Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.
From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Spring Health is looking for a Sr. Product Manager to work alongside our team of world class product managers, engineers, designers, marketers, and customer success leads. You and your team will identify and execute on the biggest opportunities to solve Member needs, drive business impact, and ultimately drive Spring Health’s mission of eliminating every barrier to care. You are Member-first and have a strong ability to form hypotheses, run experiments and move the needle until you’ve optimized a number.
What you'll be doing:
- Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
- Develop deep relationships and partner closely with cross-functional teams (i.e., clinical operations, partnership success, marketing, and sales) and external stakeholders (i.e., patients, providers) to gain an understanding of the key problems to focus on and how we plan to solve them
- Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
- Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, and data science) to launch valuable and high quality experiences across our platform
- Determine and optimize the key performance indicators for your team
- Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
- Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives
What we expect from you:
- You’ve worked for 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
- You’ve spent 2+ years in a growth product management role.
- You are an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
- You have experience with hypothesis-driven product development and A/B testing
- You have successfully shipped direct-to-consumer experiences that have driven high user satisfaction and engagement
- You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
- You are comfortable in an ever-changing environment and have a passion for successfully navigating ambiguous problem areas
- You are deeply interested in problem solving and complex structures
- You are committed to collaboration and are able to work well with other business units to build iterative solutions that continuously deliver value
- You have a proven track record of entering a new space and building expertise rapidly
- You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
- You have the mental resilience to know that we're just at the start of a long journey in which change is constant
- You challenge archaic processes to make them better for users by removing friction, that is you live to make complex things simple
- You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
- You possess strong organizational and project management skills
- You are careful and accurate with details
- You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders needs with business priorities, and drive detailed trade-offs over the product life cycle
- You have a history of listening to customers and users, understanding their needs and creating improvements to meet those needs
- You learn new technologies quickly and can comfortably and effectively discuss the tradeoffs and benefits of various approaches with your engineering, data science, and product design peers
- You can understand problems on a technical level
What we’d love to see:
- Experience working in healthcare
- Experience working on both web and mobile applications
- Quantitative background (e.g., mathematics, statistics, computer science, engineering)
Benefits of working at Spring Health:
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups
Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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