Senior Product Manager

| Greater NYC Area
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The Company

Orchard is transforming the way people buy and sell their homes. Simplifying it, to the way it should have always been; fair and true to market, straightforward, easy.  Every year in the U.S., $1.5 trillion of single-family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle.

Orchard offers a modern alternative, making one of life's biggest decisions – the sale and purchase of a home – stress free, fair and simple.

Orchard launched in 2017 and was previously known as Perch. The company is headquartered in New York City, has 200+ employees and has grown 10x year over year. We have raised over $300 million in financing from top tier investors including: Firstmark, Revolution, Accomplice, Navitas and Juxtapose.

We are proud to be recognized by Inc. Magazine as a best workplace of 2020 and have a 4.9 Glassdoor rating!

About the Product Team

The Product Management team at Orchard helps develop digital product experiences that make the experience of buying and selling a home simple and stress-free for our customers, as well as for our internal sales & operations teams.


About the Role

The Senior Product Manager will help Orchard build a high NPS customer experience that creates raving fans, at scale. You will work closely with our talented design, engineering, and marketing teams to build industry-defining products that deliver on Orchard’s mission - to provide the most simple, stress-free, and fair way to buy and sell a home. The ideal candidate has experience building impact-driving products in a growth stage company.


What You’ll Do Here

  • Prioritize among a vast set of possible opportunities to drive the highest impact to our customers and business
  • Speak with customers directly and conduct both generative and evaluative research to inform our product strategy
  • Collaborate with stakeholders across the organization to build products that enable us to scale 5x while consistently delivering an exceptional customer experience
  • Build foundational components of the technology platform that underpins Orchard’s business
  • Regularly make “build,” “partner,” or “buy” decisions regarding how best to support our evolving and rapidly growing business
  • Define, track, and report on product KPIs that drive product decisions and measure success

We’d Love to Hear From You if You Have:

  • 3+ years experience in Product Management in a B2C environment
  • A relentless drive for results - you are constantly looking for ways to go beyond what is asked, to have an outsized impact on the business
  • Experience making tough prioritization decisions to maximize value for customers and the business
  • Strong analytical capabilities, experience defining metrics, measuring performance, and using data to inform decision-making
  • A track record of taking ownership of large projects, including identifying what those projects should be in the first place
  • Demonstrated experience collaborating cross-functionally: working effectively with highly technical engineering teams as well as operational teams and senior leadership
  • Experience conducting quantitative and qualitative user research to inform product decisions

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001
Orchard: Come With Sleeves Rolled Up, Ready To Make Real Estate Simple
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An Insider's view of Orchard

How does your team reward individual success?

We recognize employees in a variety of ways on a regular basis. At Orchard feedback is a gift and every employee truly lives out our company values. Our team makes a point to shout out individual successes in our #shoutouts channel in Slack and every month during Town Hall. Not an ounce of hard work goes unnoticed!!

Leah

Executive Assistant

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

How do your team's ideas influence the company's direction?

At Orchard, our mission is to provide the most stress-free, fair and simple way to buy a home. The Investments team that I lead contributes to this mission by providing a fair market value estimation for our customers’ homes. Our approach integrates human judgement alongside an internal valuation algorithm to price every home.

Ray

Investments Manager

What are Orchard Perks + Benefits

Culture
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Paid industry certifications
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